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ddtpzz
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Solved!

HP support assistant do not recognizing the PC is running at

HP Recommended
Pavillion 6685
Microsoft Windows 10 (64-bit)

hi,

since the win10 upgrade the HP support assistant is not recognizing my PC,

I've added is using the model and serial number, but when asking to check updates i get a message that I need to sign in at the device....

at the bottom of the assistant by the feedback sign on the left, the model, serial and product number are not filled.

any one can help me with this?

tnx

ddtpz

 

1 ACCEPTED SOLUTION

Accepted Solutions
Dragon-Fur
Level 16
Level 16
34,393 26,544 3,173 10,219
Message 2 of 3
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HP Recommended

@ddtpzz 

 

Possible candidates:

Results for "Pavilion 6685" (5) 

 

For example,

There are no Windows 10 Updates for this model.

Software and drivers for HP Pavilion a6685es Desktop PC 

 

HP Support Assistant is not able to find what does not exist.

The program is perhaps not smart enough to know the data simply doesn't exist.

The result:  HPSA hangs and spins and doesn't find a decent "break" (error code and exit).

 

So, stop looking for Updates that don't exist.

 

The sign-in wants you to sign into the HP Support Assistant using your HP Account.

 

Meh.

You probably don't even need to use the HPSA for this machine.

 

Thank you for participating in the HP Community.

Reminder:  The Community is not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

View solution in original post

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2 REPLIES 2
Dragon-Fur
Level 16
Level 16
34,393 26,544 3,173 10,219
Message 2 of 3
Flag Post
HP Recommended

@ddtpzz 

 

Possible candidates:

Results for "Pavilion 6685" (5) 

 

For example,

There are no Windows 10 Updates for this model.

Software and drivers for HP Pavilion a6685es Desktop PC 

 

HP Support Assistant is not able to find what does not exist.

The program is perhaps not smart enough to know the data simply doesn't exist.

The result:  HPSA hangs and spins and doesn't find a decent "break" (error code and exit).

 

So, stop looking for Updates that don't exist.

 

The sign-in wants you to sign into the HP Support Assistant using your HP Account.

 

Meh.

You probably don't even need to use the HPSA for this machine.

 

Thank you for participating in the HP Community.

Reminder:  The Community is not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

View solution in original post

Was this reply helpful? Yes No
ddtpzz
Author
New member
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Message 3 of 3
Flag Post
HP Recommended

Tnx for the answer indeed the OS was upgraded, 

i will keep the HPSA as I do have other HP products .

Was this reply helpful? Yes No
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