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‎02-05-2022 07:07 AM

HP Recommended
Product: HP All-in-One PC 27-dp1000i (1K788AV)
Operating System: Microsoft Windows 11

HP All-in one PC 27 - dp1000I.

Brand new and unboxed and set up yesterday.

Hard disk is making a grinding noise but I have run the diagnostic tests and everything is fine.

Noise is so loud  need to use ear defenders to use it.

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-05-2022 08:00 AM - edited ‎02-05-2022 08:02 AM

HP Recommended

These systems usually come with a solid state drive "m.2"  so no moving parts.

Grinding noise like you mentioned can be cause by any of the fans.

Possibly a wire came lose and is touching the blades on a cooling fan.  Usually Wi-Fi antennas are tied down to prevent this sort of thing.  You need to return it as opening the case up to look may void your warrantee.

 

Good Luck.

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

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1 REPLY 1

‎02-05-2022 08:00 AM - edited ‎02-05-2022 08:02 AM

HP Recommended

These systems usually come with a solid state drive "m.2"  so no moving parts.

Grinding noise like you mentioned can be cause by any of the fans.

Possibly a wire came lose and is touching the blades on a cooling fan.  Usually Wi-Fi antennas are tied down to prevent this sort of thing.  You need to return it as opening the case up to look may void your warrantee.

 

Good Luck.

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
2 people found this reply helpful
Was this reply helpful? Yes No
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