Hardware Diagnostics Failure Error

[23-B030ea]

Hi

I ran HP PC Hardware Diagnostics UEFI. Details [Hard Drive 1]:

Smart Check: Passed

Long DST: Failed

Failure ID: 0LG55D-000837-X87T1A-618P03

Please could someone tell me what the failure is and how I rectify it?

Many thanks

[Malygris1 · Accepted solution]

Hi @23-B030ea,

Welcome back to the HP Support Forums!  I understand that your hard drive cam up with an error when you ran the UEFI tests. I am happy to give you a hand with this.

I checked the Failure ID you posted and it gave me the SMART Drive error code of 305. Now if your hard drive is still working for you, I would highly recommend that you make a backup of any and all data that is important to you as soon as possible. A SMART drive test is generally a predictor of drive failure. It could happen today or in several months, but rather than risk losing everything it is best to take precautions.

Also see this document: HP Notebook PCs - Hard Drive Failure Errors: Imminent Failure, Smart, BIOHD, HD535, etc

Once your data is safely backed up, you should probably look at a hard drive replacement.

Please let me know whether that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.  

[Mighty_Miro_WD]

Hi @23-B030ea!

Usually the 24 character error codes are indicators of a dying hard disk, so I agree with @Malygris1 that it will be best to make a backup of your most important data as soon as possible and after that look for a replacement drive.

If the product is still in warranty you can contact the support, but in case you're out of warranty and would like a guide on replacing the hard drive yourself - please let me know.

Hope this helps and best of luck!

[23-B030ea]

Hi Mighty_Miro_WD

Machine is out of warranty (it's just over 3 years old), so a guide on where to get the right replacement drive would be great! 

[My Dad is a techie, so I can get him to physically replace it for me!]

[Mighty_Miro_WD]

Well, IMO the best choice depends more or less on what are you planning to use the drive for.

For instance, if you're looking for a primary drive you can check WD Black or WD Blue. The first one is a performance oriented hard drive that has firmware features that will basically give you faster loading times like a dual-core build-in processor for instance.

http://products.wdc.com/support/kb.ashx?id=VtUHf5

WD Blue on the other hand is designed for everyday usage and will be fully capable to run most games. It's combined with SSD in a lot of cases and used as a secondary hard disk for apps and games, so it will do a good job if you decide to go with it.

http://products.wdc.com/support/kb.ashx?id=rDiUWf