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HP Recommended
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Microsoft Windows 10 (64-bit)

Have developed a fairly large fan noise problem on boot up and does not stop.  Have tried using compressed air to clear any debris to no avail.  Is there a way/trick to remove the outer shell to better access the fan area to clean.

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HP Recommended

@Jim11-9 , welcome back to the forum.

 

What is the full model or product number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. Here is a guide to help you find it:  https://support.hp.com/us-en/document/bph07555



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
HP Recommended

HP ENVY All-in one 27 - b2XX

Product number 3LA03AA3ABA

Software build ID 18WW1SUT601#SABA#DABA

Motherboard ID 8419

Service ID 20181115

BIOS: F.50-10/24/2018

Keyboard revision A01

Total memory : 16GB

Processor name : Intel (R) Core (TN) i7-8700T CPU @ 2.40GHz

HP Recommended

Thank you for the additional information, @Jim11-9!

 

I have reviewed the specifications and manuals for your AIO, but there is no information on how to open the case.  Here is a video, not your exact model, but it may help you remove the back of the case:

 

 

If this video doesn't help, you can do a search to see if you can find one that is closer to your model.  The picture in the HP documents isn't very clear.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
HP Recommended

Thanks for the video

HP Recommended

You are welcome, @Jim11-9!  I hope that it helps solve your problem.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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