• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Locked

‎09-08-2021 06:55 PM

HP Recommended
Product: HP Pavilion All-in-One

My desktop won’t turn on any more I tried plugging in the other day and it won’t turn on. Is the charger at fault? Or the actual port because other than that my desktop was perfectly fine.

Category:
3 REPLIES 3

‎09-08-2021 06:56 PM

HP Recommended

@Liv16002 , welcome to the Community.

 

What is the Product Number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. You can find the Product Number at the bottom of the page when you open HP Support Assistant.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No

‎09-08-2021 08:25 PM

HP Recommended

I just checked it and it says N0A03AA#ABA as the product number. What now?. 

Was this reply helpful? Yes No

‎09-09-2021 07:34 PM

HP Recommended

Thank you for the additional information, @Liv16002!

 

Since your computer was released in 2015 it could be several different components causing the problem.  However, the most likely culprit is the power adapter as you stated.  I would have it tested before replacing any other component.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.