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‎09-08-2021 06:55 PM

HP Recommended
Product: HP Pavilion All-in-One

My desktop won’t turn on any more I tried plugging in the other day and it won’t turn on. Is the charger at fault? Or the actual port because other than that my desktop was perfectly fine.

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3 REPLIES 3

‎09-08-2021 06:56 PM

HP Recommended

@Liv16002 , welcome to the Community.

 

What is the Product Number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. You can find the Product Number at the bottom of the page when you open HP Support Assistant.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎09-08-2021 08:25 PM

HP Recommended

I just checked it and it says N0A03AA#ABA as the product number. What now?. 

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‎09-09-2021 07:34 PM

HP Recommended

Thank you for the additional information, @Liv16002!

 

Since your computer was released in 2015 it could be several different components causing the problem.  However, the most likely culprit is the power adapter as you stated.  I would have it tested before replacing any other component.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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