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tooldtoremember
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Hewlett-Packard - USB - 2/10/2017 12:00AM - 44.1.2402.1741 (UPDATE)

HP Recommended
Pavilion 595-p0084
Microsoft Windows 10 (64-bit)

Through Windows 10 update I keep getting "Hewlett-Packard - USB - 2/10/2017 12:00AM - 44.1.2402.1741). When I go to HP Support assistant it does not show that it needs to be updated and when I go to Windows 10 update and look at installed updates, it shows it has been successfully installed. How do I stop getting this update message?
Thanks In Advance

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Riddle_Decipher
HP Support Agent
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@tooldtoremember I suggest you create a new use account and check if that works, if that doesn't help, you may want to follow the below steps to uninstall the program, and then install a fresh copy using this link: click here for details.

  1. In Windows, search for an open Uninstall a program.

  2. On the Programs and Features window, select HP Support Assistant, then click Uninstall.

    Figure : Uninstall HP Support Assistant

    Uninstall screen from the Control Panel with HP Support Assistant highlighted
  3. Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.

    Figure : Uninstall confirmation

    Confirmation screen to uninstall HP Support Assistant with Yes selected
  4. Restart your computer to complete the process.

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

View solution in original post

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3 REPLIES 3
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,992
Message 2 of 4
Flag Post
HP Recommended

@tooldtoremember I suggest you create a new use account and check if that works, if that doesn't help, you may want to follow the below steps to uninstall the program, and then install a fresh copy using this link: click here for details.

  1. In Windows, search for an open Uninstall a program.

  2. On the Programs and Features window, select HP Support Assistant, then click Uninstall.

    Figure : Uninstall HP Support Assistant

    Uninstall screen from the Control Panel with HP Support Assistant highlighted
  3. Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.

    Figure : Uninstall confirmation

    Confirmation screen to uninstall HP Support Assistant with Yes selected
  4. Restart your computer to complete the process.

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

View solution in original post

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NewH91Co
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I have tried the above and a couple of other processes. I finally went to Control Panel, System, Device Manager, then to USB Connector Manages. There I did an uninstall and restarted, I have not seen the auto update for the USB since. Keeping my fingers crossed. 

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,992
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@NewH91Co That's awesome, I'm glad it worked! keep us posted with the updates,

 

And Remember, if you ever need help related to your HP device,

We'll be right here and happy to help, take care and have an awesome day, ahead.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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