Hinge damage to HP Envy x360

[TristanMabee]

Hello, I've been using my HP computer for two years now. Just last week I went to open the laptop and heard a sickening crack. Despite only experiencing regular use, the rightmost hinge now refuses to move without risking damage to the monitor of the laptop. Unfortunately I am out of warranty and haven't been able to call without paying to use the out of warranty phone support. As far as I know this is an issue in the design of these computers rather than a fault of the consumer, as the hinges are metal but their inserts are just cheap plastic. What are my options and is there any way I can get it repaired by HP due to this being the manufacturers fault?

[itsmyname]

@TristanMabee -- haven't been able to call without paying to use the out of warranty phone support

What is the amount of the fee? Is that a smaller amount than buying a replacement computer?

I don't think that you are the first to have the specific problem. So, HP may have a "secret warranty" for your computer.

Maybe, if you pay the fee, and that "secret warranty" kicks in, will HP refund the fee?

Also, see: Search - HP Support Community

for similar postings by others in this discussion forum.

[TristanMabee]

Thanks for the response, in regards to what the out of warranty phone support I looked back and it seems the phone support I was looking at was geared more toward tech issues rather than hardware and warranty discussions. There's a photo of that site below. As of now though I haven't been able to find a general phone number to reach HP customer service. Is there a number or email I can use regarding this issue specifically?

[itsmyname]

@TristanMabee -- I am not sure what you really want.

When I do a search: https://h30434.www3.hp.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q...

there are MANY similar posts about the hinge in the X360.  In many of them, several HP employees made exactly the same response, indicating that there will be a "private message" sent to the author of the post, indicating that HP knows about the issue, and is willing to repair an out-of-warranty hinge, at no cost to the author. 

If you contact HP, and refer to some of those posts, you should get a similar response.