Solved: Re: How can I open the case of a 24-a270na All-in-1? - HP Support Community

notmutley · ‎01-15-2018

I want to upgrade the memory in the All-in-1. I can get the stand off (4 allen bolts) but when I try to remove the philips screws which keep the back on I am unable to loosen them. I found a youtube video for a different model which talks about those screws not being removable, but that they can be loosened around 1/4 turn. I tried this but I am still unable to loosen the back. Is there a knack? Anyone ever done this? Pointers appreciated.

Thanks.

iomare · ‎01-17-2018

Hi,

Take a look at these HP videos for that model (click on rear cover in list on left). They are captured screws and they need to be turned 1/4 turn (even with some force) A quarter turn is not a lot, so make sure you have not already freed the screws.

https://h20574.www2.hp.com/results.htm?SID=14627434&MEID=A5316790-F51E-4785-9C79-E67A58FE6F11

Hope it helps,

David

View solution in original post

banhien · ‎01-15-2018

@notmutley

Hope the following manuals help

https://support.hp.com/us-en/product/hp-pavilion-24-a200-all-in-one-desktop-pc-series/14627434/manua...

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

notmutley · ‎01-16-2018

Thanks for the link. I've already gone through that route - basically the instructions seem to be incomplete. The screws will not move without significant effort, which I didn't want to do without checking as there is a good chance it will result in something breaking.

I just wanted to see whether anyone had experience of doing this and could confirm that I needed to apply much effort to move the screws, and whether they can be fully removed.

Appreciate your input.

thanks

wb2001 · ‎01-16-2018

My experience is the screws are captive. (Not removeable).

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

notmutley · ‎01-17-2018

Ah, so if they are not removable do I need to apply significant effort to get the case open? They don't seem to want to move at all! I don't want to force them and risk breaking anything, but I really need to get my DIMM installed.

Thanks for the information. Any pointers as to how I get them to move?

iomare · ‎01-17-2018

Hi,

Take a look at these HP videos for that model (click on rear cover in list on left). They are captured screws and they need to be turned 1/4 turn (even with some force) A quarter turn is not a lot, so make sure you have not already freed the screws.

https://h20574.www2.hp.com/results.htm?SID=14627434&MEID=A5316790-F51E-4785-9C79-E67A58FE6F11

Hope it helps,

David

notmutley · ‎01-17-2018

that is just what I need! Many thanks.

iomare · ‎01-17-2018

Your welcome.

Let us know if you need further help.

All the best,

David

How can I open the case of a 24-a270na All-in-1?

Create an account on the HP Community to personalize your profile and ask a question