How do I file a bug report on HP provided BIOS?

[Train45]

I had an earlier question regarding a  HP recommended BIOS rendering my computer virtually unusable for any meaningful work.  It has become more than obvious the problem is related to this BIOS update.

Short version - I have AMD 5700G with onboard integrated graphics. I updated to HP BIOS F.39A (File identification 8906) which was recommended for my HP TP01-2096, Product ID 318G8AA#ABA.  Ever since that update, any graphics intensive program crashes almost immediately.  This is on a PC that had been performing flawlessly for 3 years since I purchased it.   I am running all the latest drivers/updates from HP and Microsoft.

Since the BIOS update, I have confirmed all the hardware is functioning properly by using HP provided tools more than once.  More importantly, I've performed multiple clean installations of the OS onto newly formatted  alternate hard drives. I've installed 24H2, 22H2 and even dropped back to a known good installation of Windows 10.   In every single case, the exact problem has returned.

I am unable to revert to an earlier BIOS as HP has that locked out.  I need this computer working.  I have to type this on alternate as the system is not stable enough to accomplish this.  

The idea that I would have to pay for support on this issue, with no guarantee of successfully addressing it,  makes no sense.  The BIOS needs the fix. 

What are the options?  Where do I send a bug report to the HP BIOS Gods?  

[BeemerBiker]

There are a few things you  can try

1 - CMOS reset

To reset the CMOS on an HP TP01 desktop,
turn off the computer, unplug the power cord, and open the side panel. Remove the coin-cell (CR2032) battery from the motherboard, hold the power button for 30 seconds to drain residual power, wait 5 minutes, replace the battery, and reassemble

go into the bios and on each menu (if necessary) press the function key that sets defaults.

Enable secure boot.

set the correct date and time

save the setup when existing

2 - Verify uefi diagnostics pass

: Watch this video.
Tap the ESC key after powering on. Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.

3 - go here to do a factory restore since I see you have cloud recovery

please let me know if it works

[Train45]

Thank you for your reply, most of these I have tried in one form or another.

#1 - I have reset the defaults as much as I can without removing the battery as you describe.   I had not made many changes to system settings so there was nothing that changed visibly to me.  My concern is that I will lose access to my hard drive and applications if I do these steps.  Is that unwarranted?

#2 - I've run the uefi hardware diagnostics for hours repeatedly, heavily on the graphics but testing everything.  The system passes everytime with no errors.

#3 - Not a factory restore, but I've done clean installs of Windows 3 times, with multiple versions and saved nothing on the hard drive.  I've also booted off of a Windows 10 drive that is known to work properly.  The problem remains in every single configuration.    Is there anything the restore will do to the system other than reinstall Windows?

This all started happening after the BIOS update. A procedure to roll back would solve the problem.  Does the full process outlined in #1 actually address that?

[Train45]

To see the earlier steps I've taken at the advice of support - 

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/bd-p/HardwareDPC

https://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/bd-p/DesktopQA

Thanks

[Train45]

I've performed the CMOS Reset steps.  Nothing has changed, the system behavior is exactly the same.  Any function requiring CPU and GPU interaction fails.

[Train45]

I was able to do the CMOS Reset following slightly different procedures found on other threads.  I received the CMOS Reset screen confirmation.  

However when the system restarted, the BIOS screen indicated the proper time and did not need setting.  Also, it didn't appear anything else changed - i.e. Secure Boot was still set and other options appeared to be the same.  Does this mean it was all for naught?

[Train45]

Also, I am unable to download the cloud recovery tool from the MS Store, it fails with an error.

[Train45 · Accepted solution]

Ordered a new, non-HP computer.

[BeemerBiker]

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@Train45 wrote:

Also, I am unable to download the cloud recovery tool from the MS Store, it fails with an error.

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the download is very slow even on my hardwired PC.  It make take an hour or more to do both the download and the install.  If you are on Wi-Fi then a signal loss may stop the download and give an error.

IF the problem is download from the Microsoft store (and not from HP) then try a store reset

run WSRESET from the Windows search bar.

@Train45 wrote:

Ordered a new, non-HP computer.

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I am sorry this happened but it did and your solution is OK as  far as I am concerned.

If possibly, could you  try the cloud restore to see if it fixes the problem?  Possibly other owners may have the same problem but not be in a position to replace the PC.

Thank you.

[Train45]

As requested - I went through the entire cloud recovery/factory restore procedure.  It went much better this time perhaps because I started it from a fresh Windows install.  I overwrote the contents of the hard drive entirely.  It ran smoothly without hiccups and I thought perhaps it would be the fix.    

However, it was not.  The same symptoms appear and the computer is unusable for a large percentage of tasks.   A working PC is a necessity for me, so my solution stands for now.

I am not disposing of this computer though.  I remain convinced this is a BIOS issue.  Hopefully somebody from HP reads this and does a little investigation.  Meantime, I will wait to see if a later BIOS release fixes this.

Thank you very much for your help.