• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-26-2022 01:31 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I am trying to install a graphics card and purchased a gt630 and took it to a pc repair shop to get it installed and was told it was no good so i got a gt730 it was what he said to get and when either of them are intalled it got to the hp logo with the hand and that is it. It is a p6-2114

3 REPLIES 3

‎01-26-2022 01:55 PM

HP Recommended

Hi:

 

Your PC's BIOS is too old to install anything newer than a nVidia GT 6xx series graphics card.

 

Your PC's BIOS has is a 7.xx version, and you need a PC with a BIOS version of 8.1x or newer to run a Nvidia GT 7xx or newer graphics card.

 

That is why the GT 1030 isn't working for you.

Was this reply helpful? Yes No

‎01-26-2022 05:51 PM

HP Recommended

But that doesnt explain why the gt630 is not working either when it is installed the fan comes on

Was this reply helpful? Yes No

‎01-26-2022 06:07 PM - edited ‎01-26-2022 06:08 PM

HP Recommended

You indicated that the guy at the PC repair shop indicated the GT 630 card was no good.

 

Other than that, I wouldn't know why it didn't work.

 

I suggest you play it safe and buy one of the graphics cards that were supported in your PC's IPISB-CU (Carmel2) motherboard.

 

HP Pavilion p6-2020t Product Specifications and Configurable Options | HP® Customer Support

 

  • GeForce 405 (512 MB)
  • GeForce GT 520 (1 GB)
  • GeForce GT 530 (2 GB)
  • Radeon HD 6450 (1 GB)

HP Pavilion p6-2114 Desktop PC Product Specifications | HP® Customer Support

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.