-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Hardware and Upgrade Questions
- How to reinstall HP DVDRAM GTA0N driver

Create an account on the HP Community to personalize your profile and ask a question
11-07-2017 04:21 AM
Hello,
I need to reinstall the driver HP DVDRAM GTA0N but i cannot find it.
Now I have the serie 10.0.16299.15 but do not works. I think it is damaged.
Thanks for helping.
11-07-2017 05:33 AM
The DVD driver is provided by the Windows 10 OS. If you think there is a problem with the device or driver, open Device Manager - locate the DVD drive. Click on the right pointing arrow and then right click the DVD in the area under DVD/CD area. Pick "Uninstall" - when has completed that task, close Device Manager and reboot the PC. Once Windows has finished bootup and the PC is ready to go, look in Device Manager again. It should have seen the drive and reinstalled the driver.
BTW: I just checked mine and your driver is newer than the one I have installed.
If the drive still is displaying problems it might need to be replaced.
I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
11-07-2017 06:52 AM
Does the DVD drive show in Device Manager? What does Device Manager indicate for the drive if it is shown?
In other words does it indicate the drive is working when you click on Properties??
I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
11-07-2017 12:07 PM - edited 11-07-2017 12:09 PM
For some with Windows 10 the DVD drive does not seem to be there or work. See this from M$
As you can see, the method I described is one of the steps, but try each one to see if that fixes the issue.
I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.