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‎01-29-2019 07:01 PM

HP Recommended
Product: Envy AIO b255qd
Operating System: Microsoft Windows 10 (64-bit)

I bought a new Envy AOI 27-b255qd computer and would like to remove the keyboard/mouse dongle which i believe to be internal. How does one get inside to accomplish this? Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-31-2019 02:35 PM

HP Recommended

@RichW11,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

Yes, the keyboard and mouse dongle on your computer is internal and you need to open the base of the computer to access the dongle.

 

If you are looking for a replacement I recommend you contact support as all the replacements and hardware is handled by the support team.

 

Here is how you can get in touch with the tech support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
6 REPLIES 6

‎01-31-2019 10:45 AM

HP Recommended

OK. I found out how to do it and don't want to take base apart to get at the dongle. I upgraded my keyboard/mouse by using an external dongle for them and all seems to be working. But now the HP wireless keyboard/mouse are useless (want to use on my old desktop) without the dongle. Can I get a new/replacement?

Was this reply helpful? Yes No

‎01-31-2019 02:35 PM

HP Recommended

@RichW11,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

Yes, the keyboard and mouse dongle on your computer is internal and you need to open the base of the computer to access the dongle.

 

If you are looking for a replacement I recommend you contact support as all the replacements and hardware is handled by the support team.

 

Here is how you can get in touch with the tech support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎02-01-2019 01:05 PM

HP Recommended

Thanks for the help. I did contact tech support and found out that they do not sell the receiver/dongle separate and I would have to buy a new keyboard/mouse combo (with a new dongle). Bummer. I did not get a clear explanation as to what technology the dongle uses (bluetooth, 2.4 ghz, etc.), so I'm putting the subject aside for now.

Was this reply helpful? Yes No

‎02-04-2019 03:03 PM - edited ‎02-04-2019 03:04 PM

HP Recommended

@RichW11,

 

It is great to have you back and your patience is greatly appreciated.

 

The keyboard and mouse use Wireless technology: Two-way 2.4 GHz radio frequency. Please refer to the below link for the product specifications of your computer.

 

https://support.hp.com/in-en/product/hp-envy-27-b200-all-in-one-desktop-pc-series/19390539/model/227...

 

Hope that helps.

 

Good day! Take care 🙂

 

Cheers!

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎02-04-2019 06:59 PM

HP Recommended

Thanks for the info, greatly appreciated.

Was this reply helpful? Yes No

‎02-04-2019 08:18 PM

HP Recommended

@RichW11,

 

You're welcome!

 

If any other questions arise, please feel free to write back to me.

 

Good day! Take care 🙂

 

Cheers!

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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