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Gemini_Jimmi
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How to tell which hard drive is failing?

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Envy V9B11AA#ABA
Microsoft Windows 10 (64-bit)

I did a UEFI diagnostic check of my system and a hard drive failed the test.  Failure ID Q4HJL8-8HFAK0-9XPK6K-61D713. There was also a 301 error on booting the computer.  So, I'm thinking I can replace the hard drive.  My question is:  there are two hard drives - how do I know which one is having the issue?

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Paul_Tikkanen
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Hi:

 

You can replace the drive with any 2.5" SATA SSD you want.

 

This one would be approximately the same size, but would have better performance than the stock one.

 

Amazon.com: WD Blue Solid State Drive: Computers & Accessories

 

A better bargain would be the 500 GB model for just a bit more.  Double the storage for less than $10 more.

 

Amazon.com: Western Digital 500GB WD Blue 3D NAND Internal PC SSD - SATA III 6 Gb/s, 2.5"/7mm, Up to...

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Paul_Tikkanen
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Hi:

 

Below is the report generated by the code you posted, minus your PC's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
Q4HJL8-8HFAK0-9XPK6K-61D713OKXXXXXXXXXX4/6/21305StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Full Test Failure

 

Generally, since your PC has a 256 GB SSD, disk 1 would be the mechanical hard drive (2 TB).

 

I think the easiest thing to do would be to disconnect the power cable from the 2.5" drive and see if the error code goes away.

 

If it does, you would need to replace the 2.5" 2 TB drive.

 

If it does not, then the SSD is bad.

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Gemini_Jimmi
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Thanks for the speedy reply.  I will follow your advice and let you know how it goes.  Thanks, again.

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Paul_Tikkanen
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You're very welcome. 

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Gemini_Jimmi
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OK, I was able to determine that it's the hard drive with the programs on it. I've removed it.  It says it's a Samsung but they don't recognize the Model or Part numbers and they told me I need to go through HP.  How do I find the right/compatible hard drive for replacement?

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Gemini_Jimmi
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Here's the label on the drive.

image.png

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Paul_Tikkanen
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Hi:

 

You can replace the drive with any 2.5" SATA SSD you want.

 

This one would be approximately the same size, but would have better performance than the stock one.

 

Amazon.com: WD Blue Solid State Drive: Computers & Accessories

 

A better bargain would be the 500 GB model for just a bit more.  Double the storage for less than $10 more.

 

Amazon.com: Western Digital 500GB WD Blue 3D NAND Internal PC SSD - SATA III 6 Gb/s, 2.5"/7mm, Up to...

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Gemini_Jimmi
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Awesome, thank you very much!

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Paul_Tikkanen
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Anytime.

 

Glad to have been of assistance.

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