Hp Desktop 310 Mouse Scroll Issues

[SignPhysics]

Hi, I purchased a Victus by HP 15L Gaming Desktop TG02-0xxx. The mouse that came with it has problems with the scroll wheel. A lot of the times, when you scroll down, it goes up. This makes it really frustrating to use. I updated Win 11, updated drivers, tried the mouse on a different PC, and it doesn't fix it. I searched it online, and there seems to be no fix to it. I really appreciate your help. Thank you.

[Hawks_Eye]

Hi @SignPhysics 

Welcome to the HP Support Community! We're here to help you get back up and running.

It sounds like you are experiencing an issue with the scroll wheel of the mouse that came with your HP Victus 15L Gaming Desktop. 

Here are some steps you can try to resolve this issue:

Physical Inspection:

• Check if there's any debris or dust in the scroll wheel area. Sometimes physical obstructions can affect scrolling.

Mouse Settings:

• Go to Settings > Devices > Mouse in Windows 11 and verify the scroll settings.
• Adjust the scroll sensitivity to see if it has any effect.

Driver Reinstallation:

• Since you've already updated the drivers, you might consider uninstalling the current mouse driver and then reinstalling it.
• In Device Manager, find your mouse under "Mice and other pointing devices," right-click, and choose "Uninstall device." Restart your computer, and it should reinstall automatically.

Test on Another Computer:

• You've already tried this, but ensuring that it consistently behaves the same way on other devices can help confirm that the issue is indeed with the mouse itself and not the computer.

Check for Firmware Updates:

• Sometimes peripherals have firmware updates. Check HP's website for any updates related to your specific mouse model.

Warranty and Support:

• If none of the above solutions work, consider reaching out to HP support for possible warranty claims or replacements.

If these steps do not resolve the issue, contacting HP support might be the best course of action to see if a replacement is possible under warranty.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[SignPhysics]

Hi,

Thank you for your response. I'm trying to disassemble the mouse so I can see if there's debris. I checked the bottom of the mouse but there doesn't seem to be any screws. I searched online with the same model number and I don't get any results. Do you know any instruction manual or site that explains how to disassemble this Hp Mouse? I appreciate your help.

[Hawks_Eye]

Thanks for the follow-up, @SignPhysics . 

You're not alone—many HP-branded mice, especially bundled ones like the one with your Victus 15L, don’t have visible screws and can be tricky to open. 

But here’s how you can approach it:

How to Disassemble the HP Desktop 310 Mouse

 

1. Hidden Screw Trick

• Flip the mouse over and look for a small hole near the palm rest area.
• Inside that hole, there’s often a deep-set screw. Use a thin Phillips-head screwdriver to remove it.
• Once the screw is out, the top shell should pop off gently.

This method is confirmed by users on HP’s support forums and this teardown guide.

 

2. No Screw? It Might Be Clipped

• If there’s no screw, the mouse may use snap-fit clips.
• Use a plastic pry tool or guitar pick to gently separate the top and bottom shells starting from the rear.
• Work your way around the edges slowly to avoid cracking the plastic.

 

3. Clean the Scroll Wheel

Once inside:

• Use isopropyl alcohol and a cotton swab to clean the scroll wheel and its sensor.
• Remove any fibers or debris with needle-nose pliers or a toothpick.

 

Bonus Resource

You can browse HP Mouse Manuals on ManualsLib for similar models that might match yours. Also, iFixit’s HP Mouse Repair Hub has community guides for various HP mice.

Let me know if you want help identifying the exact mouse model or if you'd prefer to swap it out under warranty. You’ve done a great job isolating the issue so far.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye