01-09-2019 07:22 AM
I am in dispute with HP techncial support about the fan noise from my computer. When it is 'idle' the fan noise 'hunts' up and down at about 1 second internals which is most annoying, and as far as I am concerned is unacceptable. I have repaired and built PCs over 40+ years and I have never heard this hunting fan noise before. HP technical support say that this noise is normal and so I wonder if any owners of this model of HP computer (24-f0023na) or a similar all-in-one computer can let me know if their PC fan has this problem.
01-10-2019 03:12 PM
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I am an HP Employee
04-18-2019 10:52 AM
Hi: I would be interested to know what happened next. I have the same problem with a refurbished r111na HP I bought through an authorised reseller. Going to be sending the machine back but wondering if the same thing would happen if I got another HP all-in-one.
05-20-2019 05:27 AM
I am sorry it has taken me so long to reply - but just in case it is useful to you and others I will recount my experience with HP. The first computer I purchased had a noisy fan and more annoying was that the fan 'hunted' at about 1 second internals. As I had purchased the computer on-line from HP I contacted the company tech support and they agreed to repair the computer. The computer was collected and repaired but it took nearly a month because the repairer had to order parts (CPU and fan) which were not readily available. When the computer was returned it had the same fault. HP tech support offered to repair it (again) but I said that I wanted the computer returned for a refund. The agent said that it was not possible to do so as it was now about 2-3 months old! I insisted that this was not acceptable and so the technical agent passed me on to a 'customer care' agent. I was offered a new computer that had a single HDD SSD drive of only 250GB but that was not acceptable as my current drive already contained more than 250GB of software and data. I was then offered a much better computer that had both a 2 TB HDD and a 128 GB SSD. That computer has now worked flawlessly, it is fast and quiet. The replacement computer was the HP Pavilion All-in-One 24-xa0018na which I would highly recommend.
05-20-2019 05:55 AM
Many thanks Casey42....and congratulations on hanging in there and receiving a great replacement/upgrade. It was only right. My HP Renew reseller turned out good too, arranging for shipment back, quickly acknowledging the fault and sending me an exact 24-r111na replacement with a beautifully quiet fan! Very happy :-).