-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Hardware and Upgrade Questions
- I need a new power cord for my HP TouchSmart 310 PC

Create an account on the HP Community to personalize your profile and ask a question
01-26-2020 07:23 PM
I believe my power cable is defective. I have to unplug and plug in my computer 20 or more tries before the computer actually turns on and I get a Windows screen. Otherwise the screen is black after touching the power button. The power button is lit blue but nothing else. Any suggestions? I have taken it to Geeek Squad twice during the past two weeks. It seems to turn on just fine there with the same power cable. I bought a new surge protector just to make sure my old one wasn't faulty. I have also plugged in the computer to outlets in various rooms in the house because I thought that it might be an electrical problem on my end.
01-26-2020 10:08 PM
The PSU on these units is a just like a laptop PSU. There are 2 parts, the power lead to the chassis molded into the power supply, and a detachable wall cord. Which end do you believe is defective? Have you tried unplugging the wall cord from the power supply, and then plugging it back into the supply VERY firmly?
Have you been unplugging that from the chassis? How often?
HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
01-29-2020 06:14 AM
It appears that the cord is in one piece. I unplug the computer from the electrical source as well as the back of the computer. It appears that the part going into the computer is faulty or the port is faulty. Sometimes after pressing the cord in or turning it I'm able to get my computer to power up.