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HP Recommended
HP Envy 34-b010 Curved All-In-One Desktop
Microsoft Windows 10 (64-bit)

In late September of 2018 I purchased the HP Envy 34-b010 Curved All-In-One desktop.  I have been using it now for a little over a year and have thoroughly enjoyed it.  This weekend my two-year-old son climbed on my desk and caused the screen to hit a corner on the top ride side and chip the screen monitor.  This spot is now getting very hot and a couple of bars have appeared across the screen at this point.  It has also started flickering badly.  I called HP Support and found out I was out of warranty and that the best thing I could do was buy a used one on EBAY and you it for scrap  parts.  They apparently don't sell parts for this PC.  My impression of this HP went from very good to apparently a piece of junk.  I have worked with PC for over thirty years.  I have even built and sold a couple hundred of them in the late 1980s, so I can swap out this monitor.  Unfortunately, HP want allow me to purchase the monitor to replace the chipped one. I have even seen on Youtube how to replace it, but HP will not sell me the display.  Any help or ideas will be greatly appreciated.

1 REPLY 1
HP Recommended

@dritch

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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