INTERNAL HARD DISK TOSHIBA IS NOT ALWAYS READ BY THE OPERATING SYSTEM

[COSTABIG]

Hi everyone,

My HP All-in-One 24-f0050nl is just 5 months old, still under warranty.

In the last few weeks, 2 events happened:

1) quite often the fan is noisy. For such a brand new PC is really unbearable.

2) but the real problem is that, from time to time (and now more often than ever), the operating system doesn't read, suddenly, itw own Toshiba internal hard disk (about 1 Tera), where I store  all my data. I tried every kind of diagnostics. From the HP app, from the BIOS. Still, the results are always the same. The tests went fine, no errors on that hard disk. If I turn off the PC, and then reboot it, it recognizes and read the Toshiba hd. 

I have no idea why. The PC is updated, the OS does, as well as the antivirus, I mean, basically everything should be OK. But it doesn't.

I would like to ask someone how to solve this hard disk problem, considering that I can't work everyday, h/24, in such conditions.

I stress it, it's a new PC under warranty.

I am really dissatisfied by the product and I would not buy it again.

2020-05-17 16:03:28 ================================================
2020-05-17 16:03:28 EFI System Diagnostic 7.5.2.0 Started
2020-05-17 16:03:28 Load Options =
2020-05-17 16:03:28 HP Battery Control Protocol 2010 not found.
2020-05-17 16:03:28 2009 HP Battery Control Protocol not found.
2020-05-17 16:03:28 SysDiagsBiosData2011 Configuration Variable Acquired, SysDiagsBiosData2010.Version 1
2020-05-17 16:03:28 HP Thermal Diagnostic Protocol Not Available
2020-05-17 16:03:28 HP Thermal Diagnostic 2 Protocol Not Available
2020-05-17 16:03:28 [L]> System ID: 8446
2020-05-17 16:03:28 HP BIOS Image Interface Protocol Version 2.0
2020-05-17 16:03:28 [L]> Found 6 Processors 6 Enabled Processors
2020-05-17 16:03:28 [L]> MpService2 found Bsp at index 0
2020-05-17 16:03:28 [L]> Found 1 Absolute Pointer Protocol(s)
2020-05-17 16:03:28 [L]> 0 UART device path node found.
2020-05-17 16:03:28 System Family: Consumer PC
2020-05-17 16:03:28 [L]> Locate IsaIoProtocol HandleCount = 0. (Not Found)
2020-05-17 16:03:28 [L]> Failed to locate handle buff for serial IO protocol - Not Found
2020-05-17 16:03:28 [L]> Failed to bind serial io protocol - Not Found
2020-05-17 16:03:28 [L]> Locate IsaIoProtocol HandleCount = 0. (Not Found)
2020-05-17 16:03:28 [L]> IsThunderboltAccessProtocolPresent(): Failed to Locate Thunderbolt Protocol. (Not Found)
2020-05-17 16:03:28 [L]> PlatformLang reported as it-IT.
2020-05-17 16:03:28 [L]> Language Selected is currently (ita).
2020-05-17 16:03:35 Initializing Drive Library.
2020-05-17 16:03:35 TscPerSecond = 06B49A9C5h
2020-05-17 16:03:35 [L]> DMA Remap Protection is disabled
2020-05-17 16:03:35 Installed DTD ATA Commands Protocol
2020-05-17 16:03:35 Found installed DTD ATA Commands Protocol supporting Packet Commands!
2020-05-17 16:03:35 Found 1 Hard Disk Drive.
2020-05-17 16:03:35 Drive 0 SMART Supported
2020-05-17 16:03:35 AtaCommandsBindBlockIoProtocol(): Linked Block I/O Protocol (0x7F954F98) to Drive 0
2020-05-17 16:03:35 1 Total ATA Drives Found
2020-05-17 16:03:35 No handle found supporting EFI_EXT_SCSI_PASS_THRU_PROTOCOL (143B7632-B81B-4CB7-ABD3-B625A5B9BFFE).
2020-05-17 16:03:35 Found 1 handles supporting EFI_NVM_EXPRESS_PASS_THRU_PROTOCOL (52C78312-8EDC-4233-98F2-1A1AA5E388A5).
2020-05-17 16:03:35 [L]> Loaded NVMe PciIo: Location(Seg:0,Bus:3,Dev:0,Func:0), BAR(0x00000000A1100000).
2020-05-17 16:03:35 [L]> NVMe Controller Version: 1.2
2020-05-17 16:03:35 NVMe device connected at NamespaceID 0x1
2020-05-17 16:03:35 Device Node NVMe(0x1,E8-5C-0F-9A-00-2E-E4-AC).
2020-05-17 16:03:35 Drive 1 - RTD3 Entry Latency: 2000000
2020-05-17 16:03:35 Drive 1 - Firmware Revision: 80002C00
2020-05-17 16:03:35 Drive 1 - VidDid: 0x13271C5C
2020-05-17 16:03:35 Drive 1 - SMART Log NSID NOT Supported.
2020-05-17 16:03:35 Drive 1 - Short/Long DST Supported.
2020-05-17 16:03:35 Drive 1 - The Medium is Removable
2020-05-17 16:03:35 Drive 1 - LBA Format: Using Format 0
2020-05-17 16:03:35 Drive 1 - Logical Sector Size: 512
2020-05-17 16:03:35 NVMePassThruGetBlockIoProtocolDirectly(): Found 8 supporting EFI_BLOCK_IO_PROTOCOL.
2020-05-17 16:03:35 Linked Block I/O Protocol (0x7F96B050) to Drive 1
2020-05-17 16:03:35 Drive 1, LastBlock = 0x0EE7C2AF IoAlign 0x4
2020-05-17 16:03:35 NVMePassThruInitializeNVMeDiskSupport(): GetNextNamespace() Not Found. (Not Found)
2020-05-17 16:03:35 2 Total Hard Disc Drives Found
2020-05-17 16:03:35 0 Total Optical Disc Drives Found
2020-05-17 16:03:35 Found 2 Hard Disk Drives
2020-05-17 16:03:35 Found 0 Optical Disk Drives
2020-05-17 16:03:35 No handle found supporting EFI_DCPMM_CONFIG_PROTOCOL_GUID (CF2F5F1F-94B6-4C15-9CAE-AFB3BD9F2BA5).
2020-05-17 16:03:35 Failed to initialize NVDIMM modules.
2020-05-17 16:03:35 SSD Wear ID is 0x00, Flags is 0x0000, Current is 0x63, Worse is 0x00.
2020-05-17 16:03:35 SSD Wear Data: 00 00 00 00 00 00.
2020-05-17 16:03:35 [L]> System ID: 8446
2020-05-17 16:03:35 [L]> SMBIOS Type: 17, ID: 0 not found.
2020-05-17 16:03:35 [L]> SMBIOS Type: 17, ID: 0 not found.
2020-05-17 16:03:35 [L]> SMBIOS Type: 17, ID: 0 not found.
2020-05-17 16:03:35 System Model: = HP All-in-One 24-f0xx
2020-05-17 16:03:35 System SKU: = 8KK31EA#ABZ
2020-05-17 16:03:35 System ID: 8446
2020-05-17 16:03:35 Type 11 OS Image: BUILDID#18WW2Y6T601#SABZ#DABZ
2020-05-17 16:03:35 BOD: 12/04/2019
2020-05-17 16:03:35 HDD 0 Type : ATA
2020-05-17 16:03:35 HDD 0 Model : TOSHIBA DT01ACA100
2020-05-17 16:03:35 HDD 0 Firmware: MS2OA8L0
2020-05-17 16:03:35 HDD 0 Serial: 79S0ZVRMS
2020-05-17 16:03:35 HDD 1 Type : NVMe
2020-05-17 16:03:35 HDD 1 Model : SK hynix BC501 HFM128GDJTNG-8310A
2020-05-17 16:03:35 HDD 1 Firmware: 80002C00
2020-05-17 16:03:35 HDD 1 Serial: NS98N6782113Y8T04
2020-05-17 16:03:35 DIMM 0 Serial Number: 3347C6AE
2020-05-17 16:03:35 DIMM 0 Part Number : M471A1K43CB1-CTD
2020-05-17 16:03:35 BIOS Revision: F.22
2020-05-17 16:03:35 [L]> Platform Vendor ID : 0x8086
2020-05-17 16:03:35 [L]> Platform Device ID : 0x3EC2
2020-05-17 16:03:35 [L]> Only a single DIMM (Index 0) is populated on the system
2020-05-17 16:03:35 [L]> Found EFI_HP_DIMM_ID_PROTOCOL
2020-05-17 16:03:35 InitializeCeeLogs - No Records Found
2020-05-17 16:03:35 [L]> cPC, issues with MpService on DTO BIOS.
2020-05-17 16:03:35 [L]> Forcing Processor Count to 1.
2020-05-17 16:03:36 BIOS Config Table Configure Legacy Support and Secure Boot section was not found.
2020-05-17 16:03:36 Legacy Support:
2020-05-17 16:03:36 *Disable
2020-05-17 16:03:36 Enable
2020-05-17 16:03:36 GetBIOSBootModeFromBIOSConfig(): Legacy Support is Not Enabled.
2020-05-17 16:03:36 Secure Boot:
2020-05-17 16:03:36 Disable
2020-05-17 16:03:36 *Enable
2020-05-17 16:03:36 GetBIOSBootModeFromBIOSConfig(): Secure Boot is Enabled.
2020-05-17 16:03:36 BIOS Config Table DMAr Protection section was not found.
2020-05-17 16:03:36 Starting Graphical System Diagnostic Menu
2020-05-17 16:03:49 System Fast Test Selected
2020-05-17 16:03:49 Estimated Total Time Required = 193s
2020-05-17 16:03:49 CPU Test Started
2020-05-17 16:03:49 Start Numeric Coprocessor Test.
2020-05-17 16:03:49 [L]> cPC, issues with MpService on DTO BIOS.
2020-05-17 16:03:49 [L]> Forcing Processor Count to 1.
2020-05-17 16:03:51 CPU Test Completed - Result 1
2020-05-17 16:03:51 Wireless Module Check Started
2020-05-17 16:03:51 Wireless Module Check Completed - Result 1
2020-05-17 16:03:51 SMART Check Started
2020-05-17 16:03:51 SMART Check Completed - Result 1
2020-05-17 16:03:51 Short DST Started
2020-05-17 16:03:52 StartDST(): Drive 0 temperature before Self-DST Test = 39 degrees Celsius
2020-05-17 16:03:54 Hard Drive 0 Returned Short DST Status 15 Percentage 10
2020-05-17 16:04:05 Hard Drive 0 Returned Short DST Status 15 Percentage 20
2020-05-17 16:04:17 Hard Drive 0 Returned Short DST Status 15 Percentage 30
2020-05-17 16:04:29 Hard Drive 0 Returned Short DST Status 15 Percentage 40
2020-05-17 16:04:41 Hard Drive 0 Returned Short DST Status 15 Percentage 50
2020-05-17 16:04:53 Hard Drive 0 Returned Short DST Status 15 Percentage 60
2020-05-17 16:05:05 Hard Drive 0 Returned Short DST Status 15 Percentage 70
2020-05-17 16:05:18 Hard Drive 0 Returned Short DST Status 15 Percentage 80
2020-05-17 16:05:29 Hard Drive 0 Returned Short DST Status 15 Percentage 90
2020-05-17 16:05:46 Hard Drive 0 Returned Short DST Status 0 Percentage 100
2020-05-17 16:05:47 EfiDriveLibPollDSTStatus(): Drive 0 temperature after Self-DST Test = 40 degrees Celsius
2020-05-17 16:05:47 ATA HDD 0 Self-Test Log:
2020-05-17 16:05:47 SMART Self-test log structure revision number 1
2020-05-17 16:05:47 Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
2020-05-17 16:05:47 #01 Short offline (00h) Completed without error 00% 1291 -
2020-05-17 16:05:47 HDD 0: Previous Self-DST Log Index: 0, New Self-DST Log Index 1. New Self-DST Log detected at Index 1.
2020-05-17 16:05:47 Short DST Completed - Result 1
2020-05-17 16:05:47 Short DST Completed - Result 1
2020-05-17 16:05:47 [L]> Total Memory 8027MB, Free 7817MB (2001311 Pages)
2020-05-17 16:05:47 [L]> SmbiosGetBiosVendor: AMI
2020-05-17 16:05:47 [L]> Found VGA device at Seg-0x00:Bus-0x00:Dev-0x02:Func-0x00, ClassCode-0x0300, CommandRegister-0x0007
2020-05-17 16:05:47 [L]> VGA device is in the Onboard PCI Device Array.
2020-05-17 16:05:47 [L]> Found Video Device 0x3E928086
2020-05-17 16:05:47 [L]> GetAllGraphicFB(): GraphicDevice[0]: Base-0x0000000090000000, Size-0x0000000003F00000, 64Bit-TRUE, Supported-TRUE
2020-05-17 16:05:47 [L]> GetAllGraphicFB(): Found 1 graphic device(s) to test.
2020-05-17 16:05:47 [L]> GetAllGraphicFB(): VideoMemorySizeTotal is 0x3F00000
2020-05-17 16:05:47 [L]> Audio Controller Bus 0, Dev 31, Func 3
2020-05-17 16:05:47 [L]> Audio controller Vendor ID 0x8086
2020-05-17 16:05:47 [L]> Audio controller Device ID 0xA348
2020-05-17 16:05:47 [L]> Audio controller Revision ID 0x10
2020-05-17 16:05:47 [L]> Audio controller Subsystem Vendor ID 0x103C
2020-05-17 16:05:47 [L]> Audio controller Subsystem Device ID 0x8446
2020-05-17 16:05:47 [L]> Audio controller Class Code 0x0403
2020-05-17 16:05:47 [L]> HD audio codec Vendor ID 0x10EC Device ID 0x0236
2020-05-17 16:05:47 [L]> HD audio codec Revision ID - 0x100002
2020-05-17 16:05:47 [L]> The codec 0x10EC0236 need specific patch
2020-05-17 16:05:47 [L]> RealtekInit(): Set EAPD pin state to high through Node ID 0x0014.
2020-05-17 16:05:47 [L]> HD audio codec Vendor ID 0x8086 Device ID 0x280B
2020-05-17 16:05:47 [L]> HD audio codec Revision ID - 0x100000
2020-05-17 16:05:47 [W]> Unsupported codec Vendor ID 0x8086 Device ID 0x280B (ignored)
2020-05-17 16:05:47 [L]> Found 1 EFI_USB2_HC_PROTOCOL handles.
2020-05-17 16:05:47 System Board Test Completed - Result 1
2020-05-17 16:05:47 SysDiagCalculatePassID(): Test PassID 29827-13110-52854.
2020-05-17 16:06:09 System Fast Test Completed
2020-05-17 16:06:28 System Quick Test Selected
2020-05-17 16:06:28 [L]> Total Memory 8027MB, Free 7817MB (2001284 Pages)
2020-05-17 16:06:28 [L]> Calculated 0x0000000015063EEE TSC Ticks per MB.
2020-05-17 16:06:28 Found 1 Partitions on Drive
2020-05-17 16:06:32 NTFS Blocks Used 1397491, Free 6233453
2020-05-17 16:06:32 EXT3 Blocks Used 0, Free 0
2020-05-17 16:06:32 FAT32 Clusters Used 0, Free 0
2020-05-17 16:06:32 Estimated Total Time Required = 5741s
2020-05-17 16:06:32 Memory Quick Check Started
2020-05-17 16:10:44 [L]> Memory.PhysicalAddress = 0x00000000
2020-05-17 16:10:44 [L]> Memory.TestCase = 0x00000000
2020-05-17 16:10:44 [L]> Memory.Actual = 0x00000000000000000000000000000000
2020-05-17 16:10:44 [L]> Memory.Expected = 0x00000000000000000000000000000000
2020-05-17 16:10:44 [L]> Memory.ProcIndex = 0xFFFF
2020-05-17 16:10:44 [L]> Tested 1939 MB in 252000 ms with 1 processor(s), normalized test time is 129 ms/MB
2020-05-17 16:10:44 [L]> Memory Test totally tested 496639 Pages in 0 loop(s).
2020-05-17 16:10:44 Memory Quick Check Completed - Result 2
2020-05-17 16:10:44 System Quick Test Completed
2020-05-17 16:10:52 No USB optical drive detected.
2020-05-17 16:11:13 No USB Hard drive detected.
2020-05-17 16:12:34 Symptom Hard Disk Drive Issue Test Selected
2020-05-17 16:12:34 Estimated Total Time Required = 123s
2020-05-17 16:12:34 SMART Check Started
2020-05-17 16:12:34 SMART Check Completed - Result 1
2020-05-17 16:12:34 Short DST Started
2020-05-17 16:12:34 StartDST(): Drive 0 temperature before Self-DST Test = 40 degrees Celsius
2020-05-17 16:12:36 Hard Drive 0 Returned Short DST Status 15 Percentage 10
2020-05-17 16:12:49 Hard Drive 0 Returned Short DST Status 15 Percentage 20
2020-05-17 16:13:00 Hard Drive 0 Returned Short DST Status 15 Percentage 30
2020-05-17 16:13:12 Hard Drive 0 Returned Short DST Status 15 Percentage 40
2020-05-17 16:13:25 Hard Drive 0 Returned Short DST Status 15 Percentage 50
2020-05-17 16:13:36 Hard Drive 0 Returned Short DST Status 15 Percentage 60
2020-05-17 16:13:48 Hard Drive 0 Returned Short DST Status 15 Percentage 70
2020-05-17 16:14:00 Hard Drive 0 Returned Short DST Status 15 Percentage 80
2020-05-17 16:14:13 Hard Drive 0 Returned Short DST Status 15 Percentage 90
2020-05-17 16:14:29 Hard Drive 0 Returned Short DST Status 0 Percentage 100
2020-05-17 16:14:29 EfiDriveLibPollDSTStatus(): Drive 0 temperature after Self-DST Test = 41 degrees Celsius
2020-05-17 16:14:30 ATA HDD 0 Self-Test Log:
2020-05-17 16:14:30 SMART Self-test log structure revision number 1
2020-05-17 16:14:30 Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
2020-05-17 16:14:30 #01 Short offline (00h) Completed without error 00% 1291 -
2020-05-17 16:14:30 #02 Short offline (00h) Completed without error 00% 1291 -
2020-05-17 16:14:30 HDD 0: Previous Self-DST Log Index: 1, New Self-DST Log Index 2. New Self-DST Log detected at Index 2.
2020-05-17 16:14:30 Short DST Completed - Result 1
2020-05-17 16:14:30 Short DST Completed - Result 1
2020-05-17 16:14:30 SysDiagCalculatePassID(): Test PassID 29827-16712-52854.
2020-05-17 16:14:42 Symptom Hard Disk Drive Issue Test Completed
2020-05-17 16:14:58 EFI HP BIOS Management Started
2020-05-17 16:15:14 BIOS Management Mode = 0
2020-05-17 16:15:14 Starting BIOS Update Process
2020-05-17 16:15:14 Setting BIOS Update Token
2020-05-17 16:15:14 Getting BIOS Detail Information
2020-05-17 16:15:14 IsBiosSixDigits = 0
2020-05-17 16:15:14 BIOS Returned BiosID '08446'
2020-05-17 16:15:14 QueryImageDetail: 4K Block Size detected.
2020-05-17 16:15:14 Skip Addresses:
2020-05-17 16:15:14 Entry 0: Address 0x0: Size: 0x600000
2020-05-17 16:15:14 Entry 1: Address 0x600000: Size: 0x10000
2020-05-17 16:15:14 Entry 2: Address 0x631000: Size: 0x30000
2020-05-17 16:15:14 Entry 3: Address 0x661000: Size: 0x30000
2020-05-17 16:15:14 Entry 4: Address 0x691000: Size: 0x1000
2020-05-17 16:15:14 Entry 5: Address 0x692000: Size: 0x1000
2020-05-17 16:15:14 Entry 6: Address 0x693000: Size: 0x2000
2020-05-17 16:15:14 Entry 7: Address 0xF80000: Size: 0x80000
2020-05-17 16:15:14 Loading BIOS Image
2020-05-17 16:15:14 File name constructed: EFI\HP\BIOS\New\08446.bin
2020-05-17 16:15:14 Failed Reading BIOS Image EFI\HP\BIOS\New\08446.bin (Not Found)
2020-05-17 16:15:36 User Canceled Update
2020-05-17 16:15:36 EfiBiosUpdateLibEntry(): Result is 0xC
2020-05-17 16:15:36 BIOS Update Process Complete
2020-05-17 16:15:38 EFI HP BIOS Management Started
2020-05-17 16:15:49 No USB optical drive detected.
2020-05-17 16:16:00 No USB optical drive detected.
2020-05-17 16:16:50 Hard Drive SMART Check Selected
2020-05-17 16:16:50 No USB Hard drive detected.
2020-05-17 16:17:22 Estimated Total Time Required = 2s
2020-05-17 16:17:22 Hard Drive SMART Check Completed
2020-05-17 16:17:24 No USB optical drive detected.
2020-05-17 16:17:37 Hard Drive SMART Check Selected
2020-05-17 16:17:37 No USB Hard drive detected.
2020-05-17 16:17:39 Estimated Total Time Required = 2s
2020-05-17 16:17:39 SMART Check Started
2020-05-17 16:17:39 SMART Check Completed - Result 1
2020-05-17 16:17:39 SysDiagCalculatePassID(): Test PassID 29827-14212-52854.
2020-05-17 16:17:48 Hard Drive SMART Check Completed
2020-05-17 16:17:50 No USB optical drive detected.
2020-05-17 16:18:01 Hard Drive Short DST Check Selected
2020-05-17 16:18:01 No USB Hard drive detected.
2020-05-17 16:18:04 Estimated Total Time Required = 121s
2020-05-17 16:18:04 Short DST Started
2020-05-17 16:18:04 StartDST(): Drive 0 temperature before Self-DST Test = 41 degrees Celsius
2020-05-17 16:18:06 StartDST(): Drive 1 temperature before Self-DST Test = 65 degrees Celsius
2020-05-17 16:18:06 NVMeSendSelfTest(): DST Test in Progress
2020-05-17 16:18:06 NVMePassThruStartDST(): Sending SELF-DST Success
2020-05-17 16:18:06 Hard Drive 0 Returned Short DST Status 15 Percentage 10
2020-05-17 16:18:06 NVMeGetSelfTestProgress(): Printing Previous NVMe Self DST Test Logs for Drive 1:
2020-05-17 16:18:06 Num Test_Description Result Power On Hours (POH) Failing LBA Status Code
2020-05-17 16:18:06 NVMePassThruPollDSTStatus() success, Percent = 0
2020-05-17 16:18:18 Hard Drive 0 Returned Short DST Status 15 Percentage 20
2020-05-17 16:18:18 NVMeCheckSelfTestDone(): DST Result Byte 0: 0x0h - Completed without errors.
2020-05-17 16:18:18 NVMeCheckSelfTestDone(): Status = Success
2020-05-17 16:18:18 Hard Drive 1 Returned Short DST Status 0 Percentage 100
2020-05-17 16:18:18 EfiDriveLibPollDSTStatus(): Drive 1 temperature after Self-DST Test = 65 degrees Celsius
2020-05-17 16:18:30 Hard Drive 0 Returned Short DST Status 15 Percentage 30
2020-05-17 16:18:30 NVMeCheckSelfTestDone(): DST Result Byte 0: 0x0h - Completed without errors.
2020-05-17 16:18:30 NVMeCheckSelfTestDone(): Status = Success
2020-05-17 16:18:30 Hard Drive 1 Returned Short DST Status 0 Percentage 100
2020-05-17 16:18:30 EfiDriveLibPollDSTStatus(): Drive 1 temperature after Self-DST Test = 65 degrees Celsius
2020-05-17 16:18:42 Hard Drive 0 Returned Short DST Status 15 Percentage 40
2020-05-17 16:18:42 NVMeCheckSelfTestDone(): DST Result Byte 0: 0x0h - Completed without errors.
2020-05-17 16:18:42 NVMeCheckSelfTestDone(): Status = Success
2020-05-17 16:18:42 Hard Drive 1 Returned Short DST Status 0 Percentage 100
2020-05-17 16:18:42 EfiDriveLibPollDSTStatus(): Drive 1 temperature after Self-DST Test = 65 degrees Celsius
2020-05-17 16:18:54 Hard Drive 0 Returned Short DST Status 15 Percentage 50
2020-05-17 16:18:54 NVMeCheckSelfTestDone(): DST Result Byte 0: 0x0h - Completed without errors.
2020-05-17 16:18:54 NVMeCheckSelfTestDone(): Status = Success
2020-05-17 16:18:54 Hard Drive 1 Returned Short DST Status 0 Percentage 100
2020-05-17 16:18:54 EfiDriveLibPollDSTStatus(): Drive 1 temperature after Self-DST Test = 65 degrees Celsius
2020-05-17 16:19:07 Hard Drive 0 Returned Short DST Status 15 Percentage 60
2020-05-17 16:19:07 NVMeCheckSelfTestDone(): DST Result Byte 0: 0x0h - Completed without errors.
2020-05-17 16:19:07 NVMeCheckSelfTestDone(): Status = Success
2020-05-17 16:19:07 Hard Drive 1 Returned Short DST Status 0 Percentage 100
2020-05-17 16:19:07 EfiDriveLibPollDSTStatus(): Drive 1 temperature after Self-DST Test = 65 degrees Celsius
2020-05-17 16:19:18 Hard Drive 0 Returned Short DST Status 15 Percentage 70
2020-05-17 16:19:18 NVMeCheckSelfTestDone(): DST Result Byte 0: 0x0h - Completed without errors.
2020-05-17 16:19:18 NVMeCheckSelfTestDone(): Status = Success
2020-05-17 16:19:18 Hard Drive 1 Returned Short DST Status 0 Percentage 100
2020-05-17 16:19:18 EfiDriveLibPollDSTStatus(): Drive 1 temperature after Self-DST Test = 65 degrees Celsius
2020-05-17 16:19:30 Hard Drive 0 Returned Short DST Status 15 Percentage 80
2020-05-17 16:19:30 NVMeCheckSelfTestDone(): DST Result Byte 0: 0x0h - Completed without errors.
2020-05-17 16:19:30 NVMeCheckSelfTestDone(): Status = Success
2020-05-17 16:19:30 Hard Drive 1 Returned Short DST Status 0 Percentage 100
2020-05-17 16:19:30 EfiDriveLibPollDSTStatus(): Drive 1 temperature after Self-DST Test = 65 degrees Celsius
2020-05-17 16:19:43 Hard Drive 0 Returned Short DST Status 15 Percentage 90
2020-05-17 16:19:43 NVMeCheckSelfTestDone(): DST Result Byte 0: 0x0h - Completed without errors.
2020-05-17 16:19:43 NVMeCheckSelfTestDone(): Status = Success
2020-05-17 16:19:43 Hard Drive 1 Returned Short DST Status 0 Percentage 100
2020-05-17 16:19:43 EfiDriveLibPollDSTStatus(): Drive 1 temperature after Self-DST Test = 65 degrees Celsius
2020-05-17 16:19:59 Hard Drive 0 Returned Short DST Status 0 Percentage 100
2020-05-17 16:19:59 EfiDriveLibPollDSTStatus(): Drive 0 temperature after Self-DST Test = 42 degrees Celsius
2020-05-17 16:19:59 NVMeCheckSelfTestDone(): DST Result Byte 0: 0x0h - Completed without errors.
2020-05-17 16:19:59 NVMeCheckSelfTestDone(): Status = Success
2020-05-17 16:19:59 Hard Drive 1 Returned Short DST Status 0 Percentage 100
2020-05-17 16:19:59 EfiDriveLibPollDSTStatus(): Drive 1 temperature after Self-DST Test = 65 degrees Celsius
2020-05-17 16:19:59 ATA HDD 0 Self-Test Log:
2020-05-17 16:19:59 SMART Self-test log structure revision number 1
2020-05-17 16:19:59 Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
2020-05-17 16:19:59 #01 Short offline (00h) Completed without error 00% 1291 -
2020-05-17 16:19:59 #02 Short offline (00h) Completed without error 00% 1291 -
2020-05-17 16:19:59 #03 Short offline (00h) Completed without error 00% 1291 -
2020-05-17 16:19:59 HDD 0: Previous Self-DST Log Index: 2, New Self-DST Log Index 3. New Self-DST Log detected at Index 3.
2020-05-17 16:20:00 Short DST Completed - Result 1
2020-05-17 16:20:00 Short DST Completed - Result 1
2020-05-17 16:20:00 SysDiagCalculatePassID(): Test PassID 29827-14213-52854.
2020-05-17 16:20:53 Hard Drive Short DST Check Completed
2020-05-17 16:21:04 System Fast Test Selected
2020-05-17 16:21:04 Estimated Total Time Required = 193s
2020-05-17 16:21:04 CPU Test Started
2020-05-17 16:21:04 Start Numeric Coprocessor Test.
2020-05-17 16:21:06 CPU Test Completed - Result 1
2020-05-17 16:21:06 Wireless Module Check Started
2020-05-17 16:21:06 Wireless Module Check Completed - Result 1
2020-05-17 16:21:06 SMART Check Started
2020-05-17 16:21:06 SMART Check Completed - Result 1
2020-05-17 16:21:06 Short DST Started
2020-05-17 16:21:07 StartDST(): Drive 0 temperature before Self-DST Test = 42 degrees Celsius
2020-05-17 16:21:09 Hard Drive 0 Returned Short DST Status 15 Percentage 10
2020-05-17 16:21:20 Hard Drive 0 Returned Short DST Status 15 Percentage 20
2020-05-17 16:21:32 Hard Drive 0 Returned Short DST Status 15 Percentage 30
2020-05-17 16:21:44 Hard Drive 0 Returned Short DST Status 15 Percentage 40
2020-05-17 16:21:56 Hard Drive 0 Returned Short DST Status 15 Percentage 50
2020-05-17 16:22:08 Hard Drive 0 Returned Short DST Status 15 Percentage 60
2020-05-17 16:22:20 Hard Drive 0 Returned Short DST Status 15 Percentage 70
2020-05-17 16:22:32 Hard Drive 0 Returned Short DST Status 15 Percentage 80
2020-05-17 16:22:44 Hard Drive 0 Returned Short DST Status 15 Percentage 90
2020-05-17 16:23:01 Hard Drive 0 Returned Short DST Status 0 Percentage 100
2020-05-17 16:23:02 EfiDriveLibPollDSTStatus(): Drive 0 temperature after Self-DST Test = 42 degrees Celsius
2020-05-17 16:23:02 ATA HDD 0 Self-Test Log:
2020-05-17 16:23:02 SMART Self-test log structure revision number 1
2020-05-17 16:23:02 Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
2020-05-17 16:23:02 #01 Short offline (00h) Completed without error 00% 1291 -
2020-05-17 16:23:02 #02 Short offline (00h) Completed without error 00% 1291 -
2020-05-17 16:23:02 #03 Short offline (00h) Completed without error 00% 1291 -
2020-05-17 16:23:02 #04 Short offline (00h) Completed without error 00% 1291 -
2020-05-17 16:23:02 HDD 0: Previous Self-DST Log Index: 3, New Self-DST Log Index 4. New Self-DST Log detected at Index 4.
2020-05-17 16:23:02 Short DST Completed - Result 1
2020-05-17 16:23:02 Short DST Completed - Result 1
2020-05-17 16:23:02 [L]> Total Memory 8027MB, Free 7817MB (2001244 Pages)
2020-05-17 16:23:02 [L]> SmbiosGetBiosVendor: AMI
2020-05-17 16:23:02 [L]> Found VGA device at Seg-0x00:Bus-0x00:Dev-0x02:Func-0x00, ClassCode-0x0300, CommandRegister-0x0007
2020-05-17 16:23:02 [L]> VGA device is in the Onboard PCI Device Array.
2020-05-17 16:23:02 [L]> Found Video Device 0x3E928086
2020-05-17 16:23:02 [L]> GetAllGraphicFB(): GraphicDevice[0]: Base-0x0000000090000000, Size-0x0000000003F00000, 64Bit-TRUE, Supported-TRUE
2020-05-17 16:23:02 [L]> GetAllGraphicFB(): Found 1 graphic device(s) to test.
2020-05-17 16:23:02 [L]> GetAllGraphicFB(): VideoMemorySizeTotal is 0x3F00000
2020-05-17 16:23:02 [L]> Audio Controller Bus 0, Dev 31, Func 3
2020-05-17 16:23:02 [L]> Audio controller Vendor ID 0x8086
2020-05-17 16:23:02 [L]> Audio controller Device ID 0xA348
2020-05-17 16:23:02 [L]> Audio controller Revision ID 0x10
2020-05-17 16:23:02 [L]> Audio controller Subsystem Vendor ID 0x103C
2020-05-17 16:23:02 [L]> Audio controller Subsystem Device ID 0x8446
2020-05-17 16:23:02 [L]> Audio controller Class Code 0x0403
2020-05-17 16:23:02 [L]> HD audio codec Vendor ID 0x10EC Device ID 0x0236
2020-05-17 16:23:02 [L]> HD audio codec Revision ID - 0x100002
2020-05-17 16:23:02 [L]> The codec 0x10EC0236 need specific patch
2020-05-17 16:23:02 [L]> RealtekInit(): Set EAPD pin state to high through Node ID 0x0014.
2020-05-17 16:23:02 [L]> HD audio codec Vendor ID 0x8086 Device ID 0x280B
2020-05-17 16:23:02 [L]> HD audio codec Revision ID - 0x100000
2020-05-17 16:23:02 [W]> Unsupported codec Vendor ID 0x8086 Device ID 0x280B (ignored)
2020-05-17 16:23:02 [L]> Found 1 EFI_USB2_HC_PROTOCOL handles.
2020-05-17 16:23:02 System Board Test Completed - Result 1
2020-05-17 16:23:02 SysDiagCalculatePassID(): Test PassID 29827-13110-52854.
2020-05-17 16:23:17 System Fast Test Completed
2020-05-17 16:23:19 No USB optical drive detected.
2020-05-17 16:23:32 Hard Drive Quick Test Selected
2020-05-17 16:23:32 No USB Hard drive detected.
2020-05-17 16:23:34 Estimated Total Time Required = 123s
2020-05-17 16:23:34 SMART Check Started
2020-05-17 16:23:34 SMART Check Completed - Result 1
2020-05-17 16:23:34 Short DST Started
2020-05-17 16:23:35 StartDST(): Drive 0 temperature before Self-DST Test = 42 degrees Celsius
2020-05-17 16:23:36 StartDST(): Drive 1 temperature before Self-DST Test = 65 degrees Celsius
2020-05-17 16:23:36 NVMeSendSelfTest(): DST Test in Progress
2020-05-17 16:23:36 NVMePassThruStartDST(): Sending SELF-DST Success
2020-05-17 16:23:36 Hard Drive 0 Returned Short DST Status 15 Percentage 10
2020-05-17 16:23:36 NVMeGetSelfTestProgress(): Printing Previous NVMe Self DST Test Logs for Drive 1:
2020-05-17 16:23:36 Num Test_Description Result Power On Hours (POH) Failing LBA Status Code
2020-05-17 16:23:36 #01 Short Self DST 0x0h - Completed without errors. 318 0x00 No Error Found.
2020-05-17 16:23:36 NVMePassThruPollDSTStatus() success, Percent = 0
2020-05-17 16:23:48 Hard Drive 0 Returned Short DST Status 15 Percentage 20
2020-05-17 16:23:48 NVMeCheckSelfTestDone(): DST Result Byte 0: 0x0h - Completed without errors.
2020-05-17 16:23:48 NVMeCheckSelfTestDone(): Status = Success
2020-05-17 16:23:48 Hard Drive 1 Returned Short DST Status 0 Percentage 100
2020-05-17 16:23:48 EfiDriveLibPollDSTStatus(): Drive 1 temperature after Self-DST Test = 65 degrees Celsius
2020-05-17 16:24:00 Hard Drive 0 Returned Short DST Status 15 Percentage 30
2020-05-17 16:24:00 NVMeCheckSelfTestDone(): DST Result Byte 0: 0x0h - Completed without errors.
2020-05-17 16:24:00 NVMeCheckSelfTestDone(): Status = Success
2020-05-17 16:24:00 Hard Drive 1 Returned Short DST Status 0 Percentage 100
2020-05-17 16:24:00 EfiDriveLibPollDSTStatus(): Drive 1 temperature after Self-DST Test = 65 degrees Celsius
2020-05-17 16:24:12 Hard Drive 0 Returned Short DST Status 15 Percentage 40
2020-05-17 16:24:12 NVMeCheckSelfTestDone(): DST Result Byte 0: 0x0h - Completed without errors.
2020-05-17 16:24:12 NVMeCheckSelfTestDone(): Status = Success
2020-05-17 16:24:12 Hard Drive 1 Returned Short DST Status 0 Percentage 100
2020-05-17 16:24:12 EfiDriveLibPollDSTStatus(): Drive 1 temperature after Self-DST Test = 65 degrees Celsius
2020-05-17 16:24:24 Hard Drive 0 Returned Short DST Status 15 Percentage 50
2020-05-17 16:24:24 NVMeCheckSelfTestDone(): DST Result Byte 0: 0x0h - Completed without errors.
2020-05-17 16:24:24 NVMeCheckSelfTestDone(): Status = Success
2020-05-17 16:24:24 Hard Drive 1 Returned Short DST Status 0 Percentage 100
2020-05-17 16:24:24 EfiDriveLibPollDSTStatus(): Drive 1 temperature after Self-DST Test = 65 degrees Celsius
2020-05-17 16:24:36 Hard Drive 0 Returned Short DST Status 15 Percentage 60
2020-05-17 16:24:36 NVMeCheckSelfTestDone(): DST Result Byte 0: 0x0h - Completed without errors.
2020-05-17 16:24:36 NVMeCheckSelfTestDone(): Status = Success
2020-05-17 16:24:36 Hard Drive 1 Returned Short DST Status 0 Percentage 100
2020-05-17 16:24:36 EfiDriveLibPollDSTStatus(): Drive 1 temperature after Self-DST Test = 65 degrees Celsius
2020-05-17 16:24:48 Hard Drive 0 Returned Short DST Status 15 Percentage 70
2020-05-17 16:24:48 NVMeCheckSelfTestDone(): DST Result Byte 0: 0x0h - Completed without errors.
2020-05-17 16:24:48 NVMeCheckSelfTestDone(): Status = Success
2020-05-17 16:24:48 Hard Drive 1 Returned Short DST Status 0 Percentage 100
2020-05-17 16:24:48 EfiDriveLibPollDSTStatus(): Drive 1 temperature after Self-DST Test = 65 degrees Celsius
2020-05-17 16:25:01 Hard Drive 0 Returned Short DST Status 15 Percentage 80
2020-05-17 16:25:01 NVMeCheckSelfTestDone(): DST Result Byte 0: 0x0h - Completed without errors.
2020-05-17 16:25:01 NVMeCheckSelfTestDone(): Status = Success
2020-05-17 16:25:01 Hard Drive 1 Returned Short DST Status 0 Percentage 100
2020-05-17 16:25:01 EfiDriveLibPollDSTStatus(): Drive 1 temperature after Self-DST Test = 65 degrees Celsius
2020-05-17 16:25:13 Hard Drive 0 Returned Short DST Status 15 Percentage 90
2020-05-17 16:25:13 NVMeCheckSelfTestDone(): DST Result Byte 0: 0x0h - Completed without errors.
2020-05-17 16:25:13 NVMeCheckSelfTestDone(): Status = Success
2020-05-17 16:25:13 Hard Drive 1 Returned Short DST Status 0 Percentage 100
2020-05-17 16:25:13 EfiDriveLibPollDSTStatus(): Drive 1 temperature after Self-DST Test = 65 degrees Celsius
2020-05-17 16:25:30 Hard Drive 0 Returned Short DST Status 0 Percentage 100
2020-05-17 16:25:31 EfiDriveLibPollDSTStatus(): Drive 0 temperature after Self-DST Test = 43 degrees Celsius
2020-05-17 16:25:31 NVMeCheckSelfTestDone(): DST Result Byte 0: 0x0h - Completed without errors.
2020-05-17 16:25:31 NVMeCheckSelfTestDone(): Status = Success
2020-05-17 16:25:31 Hard Drive 1 Returned Short DST Status 0 Percentage 100
2020-05-17 16:25:31 EfiDriveLibPollDSTStatus(): Drive 1 temperature after Self-DST Test = 65 degrees Celsius
2020-05-17 16:25:31 ATA HDD 0 Self-Test Log:
2020-05-17 16:25:31 SMART Self-test log structure revision number 1
2020-05-17 16:25:31 Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
2020-05-17 16:25:31 #01 Short offline (00h) Completed without error 00% 1291 -
2020-05-17 16:25:31 #02 Short offline (00h) Completed without error 00% 1291 -
2020-05-17 16:25:31 #03 Short offline (00h) Completed without error 00% 1291 -
2020-05-17 16:25:31 #04 Short offline (00h) Completed without error 00% 1291 -
2020-05-17 16:25:31 #05 Short offline (00h) Completed without error 00% 1292 -
2020-05-17 16:25:31 HDD 0: Previous Self-DST Log Index: 4, New Self-DST Log Index 5. New Self-DST Log detected at Index 5.
2020-05-17 16:25:31 Short DST Completed - Result 1
2020-05-17 16:25:31 Short DST Completed - Result 1
2020-05-17 16:25:31 SysDiagCalculatePassID(): Test PassID 29827-14210-52854.
2020-05-17 16:25:34 Hard Drive Quick Test Completed
2020-05-17 16:25:36 No USB optical drive detected.
2020-05-17 16:26:07 No USB optical drive detected.
2020-05-17 16:26:14 No USB optical drive detected.
2020-05-17 16:26:17 No USB Hard drive detected.
2020-05-17 16:26:29 No USB optical drive detected.
2020-05-17 16:26:49 Hard Drive SMART Check Selected
2020-05-17 16:26:49 No USB Hard drive detected.
2020-05-17 16:27:00 Estimated Total Time Required = 2s
2020-05-17 16:27:00 SMART Check Started
2020-05-17 16:27:00 SMART Check Completed - Result 1
2020-05-17 16:27:00 SysDiagCalculatePassID(): Test PassID 29827-14212-52854.
2020-05-17 16:27:04 Hard Drive SMART Check Completed
2020-05-17 16:27:05 No USB optical drive detected.
2020-05-17 16:27:21 Hard Drive SMART Check Selected
2020-05-17 16:27:21 No USB Hard drive detected.
2020-05-17 16:27:28 Estimated Total Time Required = 2s
2020-05-17 16:27:28 SMART Check Started
2020-05-17 16:27:28 SMART Check Completed - Result 1
2020-05-17 16:27:28 SysDiagCalculatePassID(): Test PassID 29827-14212-52854.
2020-05-17 16:27:30 Hard Drive SMART Check Completed
2020-05-17 16:27:31 No USB optical drive detected.
2020-05-17 16:27:40 Hard Drive Short DST Check Selected
2020-05-17 16:27:40 No USB Hard drive detected.
2020-05-17 16:27:44 Estimated Total Time Required = 121s
2020-05-17 16:27:44 Short DST Started
2020-05-17 16:27:44 StartDST(): Drive 0 temperature before Self-DST Test = 42 degrees Celsius
2020-05-17 16:27:46 Hard Drive 0 Returned Short DST Status 15 Percentage 10
2020-05-17 16:27:59 Hard Drive 0 Returned Short DST Status 15 Percentage 20
2020-05-17 16:28:10 Hard Drive 0 Returned Short DST Status 15 Percentage 30
2020-05-17 16:28:22 Hard Drive 0 Returned Short DST Status 15 Percentage 40
2020-05-17 16:28:35 Hard Drive 0 Returned Short DST Status 15 Percentage 50
2020-05-17 16:28:46 Hard Drive 0 Returned Short DST Status 15 Percentage 60
2020-05-17 16:28:58 Hard Drive 0 Returned Short DST Status 15 Percentage 70
2020-05-17 16:29:10 Hard Drive 0 Returned Short DST Status 15 Percentage 80
2020-05-17 16:29:23 Hard Drive 0 Returned Short DST Status 15 Percentage 90
2020-05-17 16:29:39 Hard Drive 0 Returned Short DST Status 0 Percentage 100
2020-05-17 16:29:39 EfiDriveLibPollDSTStatus(): Drive 0 temperature after Self-DST Test = 43 degrees Celsius
2020-05-17 16:29:39 ATA HDD 0 Self-Test Log:
2020-05-17 16:29:39 SMART Self-test log structure revision number 1
2020-05-17 16:29:40 Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
2020-05-17 16:29:40 #01 Short offline (00h) Completed without error 00% 1291 -
2020-05-17 16:29:40 #02 Short offline (00h) Completed without error 00% 1291 -
2020-05-17 16:29:40 #03 Short offline (00h) Completed without error 00% 1291 -
2020-05-17 16:29:40 #04 Short offline (00h) Completed without error 00% 1291 -
2020-05-17 16:29:40 #05 Short offline (00h) Completed without error 00% 1292 -
2020-05-17 16:29:40 #06 Short offline (00h) Completed without error 00% 1292 -
2020-05-17 16:29:40 HDD 0: Previous Self-DST Log Index: 5, New Self-DST Log Index 6. New Self-DST Log detected at Index 6.
2020-05-17 16:29:40 Short DST Completed - Result 1
2020-05-17 16:29:40 Short DST Completed - Result 1
2020-05-17 16:29:40 SysDiagCalculatePassID(): Test PassID 29827-14213-52854.
2020-05-17 16:29:54 Hard Drive Short DST Check Completed
2020-05-17 16:29:56 No USB optical drive detected.
2020-05-17 16:30:30 Hard Drive Optimized DST Check Selected
2020-05-17 16:30:30 No USB Hard drive detected.
2020-05-17 16:30:35 Estimated Total Time Required = 600s
2020-05-17 16:30:35 EfiDriveLibPollDSTStatus(): Drive 0 temperature before Self-DST Test = 43 degrees Celsius
2020-05-17 16:30:35 Optimized DST Started
2020-05-17 16:40:35 UpdateOptimizedDiskTestProgress: Reach maximum test time.
2020-05-17 16:40:35 ODST test: FS(0x7) on Drive(0) Partition(0) Reach maximum test time.
2020-05-17 16:40:35 (NTFS) Blocks (256 Sectors per block): Read=870400 Skipped=0 Total=870400
2020-05-17 16:40:35 (EXT3) Blocks (256 Sectors per block): Read=0 Skipped=0 Total=0
2020-05-17 16:40:35 (FAT32) Clusters: Read=0 Skipped=0 Total=0
2020-05-17 16:40:35 Optimized DST Completed - Result 1
2020-05-17 16:40:36 EfiDriveLibPollDSTStatus(): Drive 0 temperature after Self-DST Test = 45 degrees Celsius
2020-05-17 16:40:36 SysDiagCalculatePassID(): Test PassID 29827-14214-52854.
2020-05-17 16:40:43 Hard Drive Optimized DST Check Completed
2020-05-17 16:40:45 No USB optical drive detected.
2020-05-17 16:42:37 No USB optical drive detected.
2020-05-17 16:42:49 Uninstalling DTD ATA Commands Protocol
2020-05-17 16:42:49 Exiting System Diagnostics
2020-05-17 19:25:00 ================================================
2020-05-17 19:25:00 EFI System Diagnostic 7.5.2.0 Started
2020-05-17 19:25:00 Load Options =
2020-05-17 19:25:00 HP Battery Control Protocol 2010 not found.
2020-05-17 19:25:00 2009 HP Battery Control Protocol not found.
2020-05-17 19:25:00 SysDiagsBiosData2011 Configuration Variable Acquired, SysDiagsBiosData2010.Version 1
2020-05-17 19:25:00 HP Thermal Diagnostic Protocol Not Available
2020-05-17 19:25:00 HP Thermal Diagnostic 2 Protocol Not Available
2020-05-17 19:25:00 [L]> System ID: 8446
2020-05-17 19:25:00 HP BIOS Image Interface Protocol Version 2.0
2020-05-17 19:25:00 [L]> Found 6 Processors 6 Enabled Processors
2020-05-17 19:25:00 [L]> MpService2 found Bsp at index 0
2020-05-17 19:25:00 [L]> Found 1 Absolute Pointer Protocol(s)
2020-05-17 19:25:00 [L]> 0 UART device path node found.
2020-05-17 19:25:00 System Family: Consumer PC
2020-05-17 19:25:00 [L]> Locate IsaIoProtocol HandleCount = 0. (Not Found)
2020-05-17 19:25:00 [L]> Failed to locate handle buff for serial IO protocol - Not Found
2020-05-17 19:25:00 [L]> Failed to bind serial io protocol - Not Found
2020-05-17 19:25:00 [L]> Locate IsaIoProtocol HandleCount = 0. (Not Found)
2020-05-17 19:25:00 [L]> IsThunderboltAccessProtocolPresent(): Failed to Locate Thunderbolt Protocol. (Not Found)
2020-05-17 19:25:00 [L]> Language Selected is currently (ita).
2020-05-17 19:25:02 Initializing Drive Library.
2020-05-17 19:25:02 TscPerSecond = 06B4A0278h
2020-05-17 19:25:02 [L]> DMA Remap Protection is disabled
2020-05-17 19:25:02 Installed DTD ATA Commands Protocol
2020-05-17 19:25:02 Found installed DTD ATA Commands Protocol supporting Packet Commands!
2020-05-17 19:25:02 Found 1 Hard Disk Drive.
2020-05-17 19:25:02 Drive 0 SMART Supported
2020-05-17 19:25:02 AtaCommandsBindBlockIoProtocol(): Linked Block I/O Protocol (0x7F954F98) to Drive 0
2020-05-17 19:25:02 1 Total ATA Drives Found
2020-05-17 19:25:02 No handle found supporting EFI_EXT_SCSI_PASS_THRU_PROTOCOL (143B7632-B81B-4CB7-ABD3-B625A5B9BFFE).
2020-05-17 19:25:02 Found 1 handles supporting EFI_NVM_EXPRESS_PASS_THRU_PROTOCOL (52C78312-8EDC-4233-98F2-1A1AA5E388A5).
2020-05-17 19:25:02 [L]> Loaded NVMe PciIo: Location(Seg:0,Bus:3,Dev:0,Func:0), BAR(0x00000000A1100000).
2020-05-17 19:25:02 [L]> NVMe Controller Version: 1.2
2020-05-17 19:25:02 NVMe device connected at NamespaceID 0x1
2020-05-17 19:25:02 Device Node NVMe(0x1,E8-5C-0F-9A-00-2E-E4-AC).
2020-05-17 19:25:02 Drive 1 - RTD3 Entry Latency: 2000000
2020-05-17 19:25:02 Drive 1 - Firmware Revision: 80002C00
2020-05-17 19:25:02 Drive 1 - VidDid: 0x13271C5C
2020-05-17 19:25:02 Drive 1 - SMART Log NSID NOT Supported.
2020-05-17 19:25:02 Drive 1 - Short/Long DST Supported.
2020-05-17 19:25:02 Drive 1 - The Medium is Removable
2020-05-17 19:25:02 Drive 1 - LBA Format: Using Format 0
2020-05-17 19:25:02 Drive 1 - Logical Sector Size: 512
2020-05-17 19:25:02 NVMePassThruGetBlockIoProtocolDirectly(): Found 8 supporting EFI_BLOCK_IO_PROTOCOL.
2020-05-17 19:25:02 Linked Block I/O Protocol (0x7F96B050) to Drive 1
2020-05-17 19:25:02 Drive 1, LastBlock = 0x0EE7C2AF IoAlign 0x4
2020-05-17 19:25:02 NVMePassThruInitializeNVMeDiskSupport(): GetNextNamespace() Not Found. (Not Found)
2020-05-17 19:25:02 2 Total Hard Disc Drives Found
2020-05-17 19:25:02 0 Total Optical Disc Drives Found
2020-05-17 19:25:02 Found 2 Hard Disk Drives
2020-05-17 19:25:02 Found 0 Optical Disk Drives
2020-05-17 19:25:02 No handle found supporting EFI_DCPMM_CONFIG_PROTOCOL_GUID (CF2F5F1F-94B6-4C15-9CAE-AFB3BD9F2BA5).
2020-05-17 19:25:02 Failed to initialize NVDIMM modules.
2020-05-17 19:25:02 SSD Wear ID is 0x00, Flags is 0x0000, Current is 0x63, Worse is 0x00.
2020-05-17 19:25:02 SSD Wear Data: 00 00 00 00 00 00.
2020-05-17 19:25:02 [L]> System ID: 8446
2020-05-17 19:25:02 [L]> SMBIOS Type: 17, ID: 0 not found.
2020-05-17 19:25:02 [L]> SMBIOS Type: 17, ID: 0 not found.
2020-05-17 19:25:02 [L]> SMBIOS Type: 17, ID: 0 not found.
2020-05-17 19:25:02 System Model: = HP All-in-One 24-f0xx
2020-05-17 19:25:02 System SKU: = 8KK31EA#ABZ
2020-05-17 19:25:02 System ID: 8446
2020-05-17 19:25:02 Type 11 OS Image: BUILDID#18WW2Y6T601#SABZ#DABZ
2020-05-17 19:25:02 BOD: 12/04/2019
2020-05-17 19:25:02 HDD 0 Type : ATA
2020-05-17 19:25:02 HDD 0 Model : TOSHIBA DT01ACA100
2020-05-17 19:25:02 HDD 0 Firmware: MS2OA8L0
2020-05-17 19:25:02 HDD 0 Serial: 79S0ZVRMS
2020-05-17 19:25:02 HDD 1 Type : NVMe
2020-05-17 19:25:02 HDD 1 Model : SK hynix BC501 HFM128GDJTNG-8310A
2020-05-17 19:25:02 HDD 1 Firmware: 80002C00
2020-05-17 19:25:02 HDD 1 Serial: NS98N6782113Y8T04
2020-05-17 19:25:02 DIMM 0 Serial Number: 3347C6AE
2020-05-17 19:25:02 DIMM 0 Part Number : M471A1K43CB1-CTD
2020-05-17 19:25:02 BIOS Revision: F.22
2020-05-17 19:25:02 [L]> Platform Vendor ID : 0x8086
2020-05-17 19:25:02 [L]> Platform Device ID : 0x3EC2
2020-05-17 19:25:02 [L]> Only a single DIMM (Index 0) is populated on the system
2020-05-17 19:25:02 [L]> Found EFI_HP_DIMM_ID_PROTOCOL
2020-05-17 19:25:02 [L]> cPC, issues with MpService on DTO BIOS.
2020-05-17 19:25:02 [L]> Forcing Processor Count to 1.
2020-05-17 19:25:03 BIOS Config Table Configure Legacy Support and Secure Boot section was not found.
2020-05-17 19:25:03 Legacy Support:
2020-05-17 19:25:03 *Disable
2020-05-17 19:25:03 Enable
2020-05-17 19:25:03 GetBIOSBootModeFromBIOSConfig(): Legacy Support is Not Enabled.
2020-05-17 19:25:03 Secure Boot:
2020-05-17 19:25:03 Disable
2020-05-17 19:25:03 *Enable
2020-05-17 19:25:03 GetBIOSBootModeFromBIOSConfig(): Secure Boot is Enabled.
2020-05-17 19:25:03 BIOS Config Table DMAr Protection section was not found.
2020-05-17 19:25:03 Starting Graphical System Diagnostic Menu
2020-05-17 19:25:05 No USB optical drive detected.
2020-05-17 19:25:20 Hard Drive Extensive Test Selected
2020-05-17 19:25:20 No USB Hard drive detected.
2020-05-17 19:25:29 Found 1 Partitions on Drive
2020-05-17 19:25:33 NTFS Blocks Used 1600685, Free 6030259
2020-05-17 19:25:33 EXT3 Blocks Used 0, Free 0
2020-05-17 19:25:33 FAT32 Clusters Used 0, Free 0
2020-05-17 19:25:33 Estimated Total Time Required = 7864s
2020-05-17 19:25:33 SMART Check Started
2020-05-17 19:25:33 SMART Check Completed - Result 1
2020-05-17 19:25:33 Short DST Started
2020-05-17 19:25:34 StartDST(): Drive 0 temperature before Self-DST Test = 44 degrees Celsius
2020-05-17 19:25:36 Hard Drive 0 Returned Short DST Status 15 Percentage 10
2020-05-17 19:25:47 Hard Drive 0 Returned Short DST Status 15 Percentage 20
2020-05-17 19:25:59 Hard Drive 0 Returned Short DST Status 15 Percentage 30
2020-05-17 19:26:11 Hard Drive 0 Returned Short DST Status 15 Percentage 40
2020-05-17 19:26:23 Hard Drive 0 Returned Short DST Status 15 Percentage 50
2020-05-17 19:26:35 Hard Drive 0 Returned Short DST Status 15 Percentage 60
2020-05-17 19:26:47 Hard Drive 0 Returned Short DST Status 15 Percentage 70
2020-05-17 19:27:00 Hard Drive 0 Returned Short DST Status 15 Percentage 80
2020-05-17 19:27:12 Hard Drive 0 Returned Short DST Status 15 Percentage 90
2020-05-17 19:27:30 Hard Drive 0 Returned Short DST Status 0 Percentage 100
2020-05-17 19:27:30 EfiDriveLibPollDSTStatus(): Drive 0 temperature after Self-DST Test = 44 degrees Celsius
2020-05-17 19:27:30 ATA HDD 0 Self-Test Log:
2020-05-17 19:27:30 SMART Self-test log structure revision number 1
2020-05-17 19:27:30 Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
2020-05-17 19:27:30 #01 Short offline (00h) Completed without error 00% 1291 -
2020-05-17 19:27:30 #02 Short offline (00h) Completed without error 00% 1291 -
2020-05-17 19:27:30 #03 Short offline (00h) Completed without error 00% 1291 -
2020-05-17 19:27:30 #04 Short offline (00h) Completed without error 00% 1291 -
2020-05-17 19:27:30 #05 Short offline (00h) Completed without error 00% 1292 -
2020-05-17 19:27:30 #06 Short offline (00h) Completed without error 00% 1292 -
2020-05-17 19:27:30 #07 Short offline (00h) Completed without error 00% 1292 -
2020-05-17 19:27:30 #08 Extended offline (00h) Completed without error 00% 1294 -
2020-05-17 19:27:30 #09 Short offline (00h) Completed without error 00% 1295 -
2020-05-17 19:27:30 HDD 0: Previous Self-DST Log Index: 8, New Self-DST Log Index 9. New Self-DST Log detected at Index 9.
2020-05-17 19:27:30 Short DST Completed - Result 1
2020-05-17 19:27:30 Short DST Completed - Result 1
2020-05-17 19:27:30 EfiDriveLibPollDSTStatus(): Drive 0 temperature before Self-DST Test = 44 degrees Celsius
2020-05-17 19:27:30 Optimized DST Started
2020-05-17 19:37:30 UpdateOptimizedDiskTestProgress: Reach maximum test time.
2020-05-17 19:37:30 ODST test: FS(0x7) on Drive(0) Partition(0) Reach maximum test time.
2020-05-17 19:37:30 (NTFS) Blocks (256 Sectors per block): Read=871424 Skipped=0 Total=871424
2020-05-17 19:37:30 (EXT3) Blocks (256 Sectors per block): Read=0 Skipped=0 Total=0
2020-05-17 19:37:30 (FAT32) Clusters: Read=0 Skipped=0 Total=0
2020-05-17 19:37:30 Optimized DST Completed - Result 1
2020-05-17 19:37:30 EfiDriveLibPollDSTStatus(): Drive 0 temperature after Self-DST Test = 46 degrees Celsius
2020-05-17 19:37:30 Long DST Started
2020-05-17 19:37:30 StartDST(): Drive 0 temperature before Self-DST Test = 46 degrees Celsius
2020-05-17 19:37:32 Hard Drive 0 Returned Long DST Status 15 Percentage 10
2020-05-17 19:49:26 Hard Drive 0 Returned Long DST Status 15 Percentage 20
2020-05-17 20:01:20 Hard Drive 0 Returned Long DST Status 15 Percentage 30
2020-05-17 20:13:14 Hard Drive 0 Returned Long DST Status 15 Percentage 40
2020-05-17 20:25:08 Hard Drive 0 Returned Long DST Status 15 Percentage 50
2020-05-17 20:37:03 Hard Drive 0 Returned Long DST Status 15 Percentage 60
2020-05-17 20:48:57 Hard Drive 0 Returned Long DST Status 15 Percentage 70
2020-05-17 21:00:51 Hard Drive 0 Returned Long DST Status 15 Percentage 80
2020-05-17 21:24:39 Hard Drive 0 Returned Long DST Status 15 Percentage 90
2020-05-17 21:36:39 Hard Drive 0 Returned Long DST Status 0 Percentage 100
2020-05-17 21:36:39 EfiDriveLibPollDSTStatus(): Drive 0 temperature after Self-DST Test = 45 degrees Celsius
2020-05-17 21:36:39 ATA HDD 0 Self-Test Log:
2020-05-17 21:36:39 SMART Self-test log structure revision number 1
2020-05-17 21:36:39 Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
2020-05-17 21:36:39 #01 Short offline (00h) Completed without error 00% 1291 -
2020-05-17 21:36:39 #02 Short offline (00h) Completed without error 00% 1291 -
2020-05-17 21:36:39 #03 Short offline (00h) Completed without error 00% 1291 -
2020-05-17 21:36:39 #04 Short offline (00h) Completed without error 00% 1291 -
2020-05-17 21:36:39 #05 Short offline (00h) Completed without error 00% 1292 -
2020-05-17 21:36:39 #06 Short offline (00h) Completed without error 00% 1292 -
2020-05-17 21:36:39 #07 Short offline (00h) Completed without error 00% 1292 -
2020-05-17 21:36:39 #08 Extended offline (00h) Completed without error 00% 1294 -
2020-05-17 21:36:39 #09 Short offline (00h) Completed without error 00% 1295 -
2020-05-17 21:36:39 #10 Extended offline (00h) Completed without error 00% 1297 -
2020-05-17 21:36:39 HDD 0: Previous Self-DST Log Index: 9, New Self-DST Log Index 10. New Self-DST Log detected at Index 10.
2020-05-17 21:36:39 Long DST Completed - Result 1
2020-05-17 21:36:39 Long DST Completed - Result 1
2020-05-17 21:36:40 SysDiagCalculatePassID(): Test PassID 29827-14211-52854.
2020-05-17 21:37:00 Hard Drive Extensive Test Completed

[Riddle_Decipher]

@COSTABIG Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

That said, I have a few questions to understand this issue with the drive:

• How is the drive connected to the device?
• Did you replace the hard drive with the existing drive or upgrade the device?
• When was the last time it worked?
• Did you update the BIOS and Chipset drivers? If not, click here to find and install the same

As for the fan spinning constantly or creating a noise: click here to troubleshoot and resolve the same.

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

[COSTABIG]

Hi @Riddle_Decipher, many thanks for your kind answer.

I try to answer to your questions:

1. How is the driver connected to the device?
1. I'm not able to answer. All I know is that the Toshiba 1 Tera HD is packed inside the monitor of my All in one PC 24-f0xx, and I have never opened it.
2. Did you replace the hard drive with the existing drive or upgrade the device?
1. No, I didn't. It is as I have found it in the box last december.
3. When was the last time it worked?
1. I don't rember exactly. It can be 3 weeks ago. The unit C is working fine. The D unit, generally speaking, is always recognized at the start. But then, also in this very same moment, after maybe 20-30 minutes (some times much more), it disappears and it is not recognized anymore.
4. Did you update the BIOS and Chipset drivers? If not, click here to find and install the same
1. Well, yes, I did it. I mean, I updated everything from the HP Support Assistant area, almost every day. At least once, I updated the BIOS, I'm sure about that.
5. As for the fan spinning constantly or creating a noise: click here to troubleshoot and resolve the same.
1. In the last few days I solved the problem, but I explain you why and how below.

After my post in this forum, and before your answer, I tried to phone to the HP assistance. They told me to do the following stuff:

1. Full test of the system from the BIOS. Done. But the results said everything was ok. In other words, no solution with this.
2. Update of the CMOS battery to the factory default. I did it. But nothing.
3. Check up of the PC and its system with Partition Wizard. I did it, but nothing happened. The unit D, according to Partition wizard, was ok. Unfortunately, after few minutes, again the D unit disappeared from the radar.
4. Last solution: recovery, from BIOS, and total reset to the factory defaults of the PC. I did it. I wasted a lot of time. While the very same day, last Saturday, it was OK (the PC read for all the day the D unit), the day after, again the same old story, as stated above. And this is still happing right now.
5. Since point 4) didn’t work, now they told me that I can do just one thing. Call them once again, pack my HP, and send it to the assistance. It will take no less than 3 full weeks, probably more. Much more I fear.

As you can see, since my PC is under warranty, and I can say it is still new (just six months!) I would like to send it to be repaired. On the other hand, I have just this PC, and I need it for smart working every day. I really don’t know how can I do for probably one month, or more, without it. That’s a huge dilemma. To keep it broken, or to stay without it for I don’t know how long.

If there is something I can still do, in order to solve the problem, without sending it to the assistance, I would be very glad and grateful.

Best

Chris

---

@Riddle_Decipher wrote:

@COSTABIGDue to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

That said, I have a few questions to understand this issue with the drive:

• How is the driver connected to the device?
• Did you replace the hard drive with the existing drive or upgrade the device?
• When was the last time it worked?
• Did you update the BIOS and Chipset drivers? If not, click here to find and install the same

As for the fan spinning constantly or creating a noise: click here to troubleshoot and resolve the same.

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

---

---

@Riddle_Decipher wrote:

@COSTABIGDue to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

That said, I have a few questions to understand this issue with the drive:

• How is the driver connected to the device?
• Did you replace the hard drive with the existing drive or upgrade the device?
• When was the last time it worked?
• Did you update the BIOS and Chipset drivers? If not, click here to find and install the same

As for the fan spinning constantly or creating a noise: click here to troubleshoot and resolve the same.

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

---

How is the driver connected to the device?

[Riddle_Decipher]

@COSTABIG You are right about getting the device repaired as this seems like a hardware malfunction, and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.