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HP Recommended
OMEN 30L Desktop - GT13-0380t CTO

My pc does not currently have any issues but it has recently ran out of its regular warranty  

and claims there is no warranty. 

However I have purchased a care pack that extends the warranty with my device. I also purchased my pc with the warranty in the same order.

My device IS registered and I have put in a case support to dispute my claim by providing a hp care screenshot of my order back at 1/20/2023 and have heard nothing back.

So if something DOES go bad, what am I to do?

1 REPLY 1
HP Recommended

@Talelorm 

 

Welcome to the HP Community Forum.

 

Have a Care Pack Warranty that needs to be Registered?

Help and Contact Information

         HP Care Pack Registration Page

 

NOTES

  • I do not know whether you can actually get through to support without the Care Pack number / confirmation for the purchase.
  • The website does provide a phone contact for the USA region.
  • Generally, services of this type are open during regular business days / hours.
  • If you call >> the answering service menu can perhaps direct you.

 

=================================================

 

2)  What if?

Having purchased the contract

If you have an immediate need of the Service to submit a case to HP Support,

If you have need of the service, that is, you need to submit a case for Warranty Repair under the Care Pack --

If you are unable to submit your case to HP Support --

Let us know at that time -- we can forward a request for Review.

 

=================================================

 

References / Resources

 

 

Care Pack - Optional Coverage Plans

Start here

Select your region and language

NOTE:  HP will be retiring Care Pack Central 1.0 in early 2023. Care Pack Central 2.0 will be your new way to find the right Care Pack: simpler and easier! For early access, go to CPC 2.0

 

Be sure to check the Quick links at the CPC site.

 

What else?

  HP Store

Click the Flag at the bottom to change regions

 

 

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

OMEN 30L Desktop - GT13-0380t CTO 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.