Image wont show up on monitor

[Mpp3]

Hey, I was on my computer and my touched the power cord.  When i tried turning it on it would it say it eases connected but it was just a black screen. I know there wasn't any updates either. Please help. Thanks

[Echo_Lake]

@Mpp3
Thank you for posting on the HP Support Community.

I have a few troubleshooting steps we could try to fix the issue:  

Set BIOS default and restart:

1. Restart your computer.
2. During startup, press F10 repeatedly until the BIOS menu is displayed.
3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
4. Select Yes to confirm.
5. Press F10 to save changes and exit.
6. Select Yes to confirm.
7. The computer restarts using the default settings.

Hope this helps! Keep me posted for further assistance.

[Mpp3]

No because I can't do that because... well... i can't what's happening...

[Echo_Lake]

@Mpp3
Thank you for posting on the HP Support Community.

As you've performed relevant troubleshooting steps and the issue persists, I would request you to contact our Support and our Support Engineers should be able to check the available service options for your laptop. 

HP Support can be reached by clicking on the following link:

• Click on this link – www.hp.com/contacthp/
• Select the product type.
• Enter the serial number of your device or select let HP detect your product option.
• Select the country from the drop-down.
• You should see the HP support number or Chat option listed

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.