05-14-2019 08:50 AM
I recently purchased a refreshed HP Compaq Elite 8300 and after migrating hdd image to an SSD drive I started experiencing frequent system freezes. After some research and troubleshooting I concluded that the AHCI driver (from Windows 10/Windows Update) was at fault. I installed the Intel RST 188.8.131.520 rev A (sp66793.exe) for Windows 8.1 (64-bit) from HP's software and driver site. This seems to have fixed the driver issue for me but the RST software will not open the GUI and does not report anything in the taskbar/notification area.
I downloaded Intel RST 184.108.40.2069 from Intel's site but the installer tells me that my system isn't compatible.
Is there a version of Intel RST that would work best for Windows 10 on my Elite 8300?
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05-14-2019 09:32 AM
Unfortunately, the only W10 RST drivers Intel released are for those platforms with the 4th gen processors and newer.
The one you installed is the latest one I could find.
Even the Intel site has an older version that one (220.127.116.111 (Previously Released Date: 12/12/2013).
05-14-2019 11:49 AM
You're very welcome.
If you are running the storage controller in AHCI mode, you don't even need the RST software, only the driver, which you can manually install by browsing to the unpacked driver folder in the C:\SWSetup folder.
05-14-2019 12:45 PM
Thanks Paul. I was running in AHCI simulation mode, but that is when I was having issues. I had to change to RAID mode in BIOS in order to boot once I installed the RST. The computer would not boot in AHCI mode after installing the software.
I thought about tying to uninstall the RST software and just using the driver, but hadn't gotten that far yet. I won't be running a RAID configuration so assumed that I could remove the software side of it, plan to do in the next couple days.
05-14-2019 05:41 PM
I believe I have found a W10 RST driver/software package that will work for your PC in RAID mode.
Check your Intel RAID controller's hardware ID, and if it is the same as this one of these two, then the driver/software should work.
I think you will find that yours is the first one listed below.
You will find the Intel RAID controller listed under the Storage controllers device manager category.
If you don't know how to find a hardware ID for a device, use this guide...
05-15-2019 07:45 AM
It is an interesting issue, are you running a solid-state drive?
What confirmed my suspicion was Microsoft KB3083595, and since the storAHCI.sys driver that WIndows 10 installed was dated 2006 I figured I would try to follow that train of thought.
Rather than disabling MSI, and limiting some of the functionality of the drive, I thought updating the driver would be a better option. I have not tried updating the firmware for my SSD yet, which I may still do to ensure that it's working at best possible I/O rates. It is a Crucial CT256MX100SSD1 from 2014.
05-15-2019 07:52 AM
You're very welcome.
Yes, I am running an Intel 730 240 GB SSD
You could try changing the drive controller to AHCI and clean installing W10.
The only drivers you really need to install would be the chipset driver from Intel, the RST driver (manually install just the inf), and the driver for the PCI Serial Port (which you can get from your PC's W8 driver page.