Issue with Laptop Performance after replacing battery - Seeking Expert Assistance

[ShamsM]

I hope this message finds you well. I am writing to seek your assistance with a persisting issue I have been facing regarding my laptop battery.

Recently, I encountered a problem where my laptop battery completely depleted and became inoperative. In response, I promptly replaced it with a new, compatible battery. However, since the battery replacement, I have been experiencing significant difficulties with the laptop's performance.

Specifically, when running the laptop on the new battery, the system hangs frequently, and it takes an unusually long time to load applications and processes. Surprisingly, these performance issues entirely disappear when the laptop is connected directly to the power supply. Regrettably, as soon as I disconnect the charger, the laptop once again experiences these disruptive performance problems.

In an attempt to resolve the matter, I have undertaken the following steps:

1. Replaced the battery twice with new, compatible batteries.
2. Ensured all drivers are up to date by performing comprehensive updates.
3. Reinstalled the operating system to eliminate any software-related causes.

Despite my best efforts, the problem persists, and I remain unable to identify the root cause of this perplexing issue. I have sought the advice of several technicians in my area, but none have been able to pinpoint the cause or provide a viable solution.

One technician suggested that the laptop's BIOS might require updating to address any potential compatibility conflicts with the battery. However, I am cautious about attempting this without expert guidance and the appropriate BIOS version for my specific laptop model.

Considering the vital role my laptop plays in both personal and professional matters, I am genuinely concerned about this ongoing inconvenience. It is impacting my productivity, and I am in dire need of a reliable resolution.

Therefore, I humbly request your esteemed expertise in diagnosing and resolving this issue. I believe that the collective knowledge and experience of the HP Support Team can shed light on this matter and provide a definitive solution.

Please advise me on the recommended course of action, including any additional information or diagnostics you may require from my end. Your timely attention and assistance in this matter would be immensely appreciated.

Thank you for your time and consideration. I eagerly await your response.

Sincerely,
Shams Musheer

[Raj_05]

Hi @ShamsM,

Welcome to the HP support community.

Please help us with the laptop serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4
HP Support