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HP Recommended

@krzemien wrote:

I would reinstall Intel chipset driver (as in: remove via Device Manager by deleting USB devices, restart, and once all USB devices have been discovered and its possbly generic drivers installed, re-install the latest available package).


Hi, thank you for you help and suggestion, I installed (as per you provided link) the online application to update automatically all drivers and now it seems that my USB3.0 ports are working correctly:

working.jpg

 

Thank you very much for your time and help :clap:

 

UNFORTUNATELY, after a reboot issue is back:

 

usb.jpg

HP Recommended

@erico wrote:

There is a freeSIV.jpg utility with the name of SIV (system information viewer). You can use it to see the version of the devices connected to the USB bus via the usb ports on your desktop PC.

 

http://rh-software.com/

 

 

 


Thank you, interesting tool:

 

tool.jpg

HP Recommended

Strange, after having updated the BIOS firmware I could use my USB3.0 devices at full speed but then with next reboot back to USB2.0.

 

Same issue when updating drivers, working just after but not anywore with next startups.

 

:HalfEyes:

HP Recommended

@krzemien wrote:

True that.

 

Just tried on my laptop with wife's iPhone - it's been found and logged under USB 3.0 section in USB Tree View straightaway.


Hi, is it still recognized as an USB 3.0 device ? Because for me it worked only once and now back to USB2.0 :Crying:

HP Recommended

Is this after restart? Or after shutdown / power up?

 

Do you have fast boot enabled?

 

https://www.windowscentral.com/how-disable-windows-10-fast-startup

HP Recommended

@krzemien wrote:

Is this after restart? Or after shutdown / power up?

 

Do you have fast boot enabled?

 

https://www.windowscentral.com/how-disable-windows-10-fast-startup


After having installed BIOS and updated the Drivers it was a restart and then USB3.0 devices were recognized.

However after shutdown and each new power up the devices were back to USB2.0.

 

I checked your advice and I found out that have the fast startup activated so I will try do desactivate it (I am using a desktop so I don't know if this parameter is really used).

HP Recommended

@krzemien wrote:

Is this after restart? Or after shutdown / power up?

 

Do you have fast boot enabled?

 

https://www.windowscentral.com/how-disable-windows-10-fast-startup


Today it seems to work after shutdown, I will check during a couple of days and will let you know.

 

How did you manage to make the relationship between fastboot and my issue ?

HP Recommended

FastBoot is hibernation in disguise really. Windows - or some drivers- have never been good at handling it or sleep modes well really - even my work Surface Laptop used to crash every now and then (live kernel events cropping up when woken up).

 

So it's best to have it disabled, especially on a stationary PC, so everytime you shut PC down and power it up, it always does it afresh.

HP Recommended

@krzemien wrote:

FastBoot is hibernation in disguise really. Windows - or some drivers- have never been good at handling it or sleep modes well really - even my work Surface Laptop used to crash every now and then (live kernel events cropping up when woken up).

 

So it's best to have it disabled, especially on a stationary PC, so everytime you shut PC down and power it up, it always does it afresh.


Thank you for your feedback, I never checked this parameter on all my computers and I never had an issue on them, including a Surface tablet.

 

Hopefully you had in mind this issue, thank you very much :OpenSmile: :clap:

HP Recommended

@krzemien wrote:

FastBoot is hibernation in disguise really. Windows - or some drivers- have never been good at handling it or sleep modes well really - even my work Surface Laptop used to crash every now and then (live kernel events cropping up when woken up).

 

So it's best to have it disabled, especially on a stationary PC, so everytime you shut PC down and power it up, it always does it afresh.


After a couple of days your solution seems to be efficient, thank you very much, I could never find alone such solution related to my issue. :OpenSmile:

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