• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-17-2019 02:00 AM

HP Recommended
Product: HP Compaq Elite 8300 AiO
Operating System: Microsoft Windows 10 (64-bit)
Hello everybody,

 

I have a strange issue with USB3 on this computer only: when I copy files to my USB3 flash disk transfer speed locks at around 25Mb/s.

 

I am using the fastest USB3 flash disk available "Sandisk Extreme USB3 64GB"

Even when I use the fastest USB2 flash disk "ADATA Professional Series PD7 Turbo Speed USB 2.0 flash disk" it locks around 18MB/s.

 

  • Tests done copying 1 file around 5/10Gb
  • There are no updated drivers.
  • There are no USB2 devices pluged on the computer
  • Tests done on all USB3 ports of the computer
  • Flash disks working at max speed on other devices

This happens only on this computer, my flash disks always work at max speed on my other computers/tablets/macs and I haven't found a solution up to now for this computer.

 

Thank you in advance for your help.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-05-2019 01:38 AM

HP Recommended

FastBoot is hibernation in disguise really. Windows - or some drivers- have never been good at handling it or sleep modes well really - even my work Surface Laptop used to crash every now and then (live kernel events cropping up when woken up).

 

So it's best to have it disabled, especially on a stationary PC, so everytime you shut PC down and power it up, it always does it afresh.

View solution in original post

Was this reply helpful? Yes No
29 REPLIES 29

‎03-20-2019 12:39 AM

HP Recommended

@Jomanlo,

There are only 2 USB3.0 ports.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No

‎03-20-2019 01:16 AM

HP Recommended

You are not right, there are 4 USB-3 Ports:

 

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/compaq-elite-8300-all-in-one-us...

 

Your answer is not really helpful :HalfEyes:

Was this reply helpful? Yes No

‎03-20-2019 03:19 AM

HP Recommended

This chappy should be of some help:

 

https://www.majorgeeks.com/files/details/usb_device_tree_viewer.html

Was this reply helpful? Yes No

‎03-20-2019 04:19 AM - edited ‎03-20-2019 04:20 AM

HP Recommended

Hi, thank you for this utilily :clap:

 

In fact when I plug something in the USB3.0 ports it is recognized as "connected to USB2.0 port".

I don't know why as USB3.0  is present, as confirmed in the picture enclosed.

My USB3.0 Key in recognized as H: on USB2.0usb3.jpg

 

Anyone has a solution how to solve this issue :Crying:

Was this reply helpful? Yes No

‎03-20-2019 02:00 PM

HP Recommended

@Jomanlo,

The spec page I found only listed 2 USB3.0 ports. Sorry about that.

Have you checked the speed of all 4 ports?

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No

‎03-22-2019 01:20 AM

HP Recommended

Yes, I already wrote it in my post: 

  • Tests done on all USB3 ports of the computer
Was this reply helpful? Yes No

‎03-31-2019 01:49 AM

HP Recommended

Nodoby is able to give me support on this issue ? :Sleep:

Was this reply helpful? Yes No

‎03-31-2019 01:52 AM - edited ‎03-31-2019 01:53 AM

HP Recommended

Might be a moot question, but hey: do you have the latest Intel chipset drivers installed?

 

https://downloadcenter.intel.com/product/1145/Intel-Chipset-Software-Installation-Utility

Was this reply helpful? Yes No

‎03-31-2019 02:01 AM

HP Recommended

Hi, thank you for your message, yes I have all the latest drivers and also the latest BIOS firware :indifferent:

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.