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- Keep getting .exe application error messages

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04-14-2022 03:59 PM
I keep getting random HP .exe application error messages, and I don't know how to get rid of them. I've tried everything and they haven't gone away. It could have something to do with some updates I recently applied. I don't know. I'm not an expert on this at all. I just want some help.
04-15-2022 08:12 AM
Hi
I need to know the type of system you have and information about the type of error messages
do error messages disappear before you can make a note of it?
if they stay on the screen long enough you can capture it using
the WIN + SHIFT + S keys
and paste it here
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I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
04-15-2022 08:52 AM - edited 04-15-2022 08:56 AM
get rid of procinfo (app name is touchpoint)
put "add or remove" into the windows search and look for applications that start with
HP
HPE
Touchpoint analytics
the following are all OK, do not delete
Possibly your antivirus removed it but did not do a good job of getting rid of all of it.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
04-15-2022 09:32 AM
Question:
Does the application cause an error or is windows reporting that it cannot run the application.?
for example "ERROR: application XXXX tried to write to address yyyy and was terminated"
alternately
"ERROR: application XXXX at c:/program files/whatever cannot be found"
In the first case you need to uninstall the app.
In the second case a registry cleaner may be needed.
Usually, with major windows update problems, there are no app errors, the system simply does not boot at all.
My opinion, worth about 0.02c
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
04-15-2022 09:45 AM
You are very welcome! Mark as a solution if it truly worked!
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it