Keyboard and mouse are not talking to computer

[Maryanndonovan]

Keyboard and mouse are not talking to my new computer 

22-dg0003w

[Hawks_Eye]

Hi @Maryanndonovan 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

It seems like your keyboard and mouse are having trouble connecting to your new HP 22-dg0003w computer. Here are some steps you can try to resolve the issue:

Check Connections:

• If you're using wired devices, ensure the USB cables are securely connected to the computer. Try different USB ports to rule out port issues.
• For wireless devices, make sure the batteries are charged, and the USB receiver (if applicable) is properly plugged in.

Restart Your Computer:

• A simple restart can sometimes resolve connectivity issues.

Update Drivers:

• Go to the HP Support website and download the latest drivers for your keyboard and mouse. You can also check for updates through Windows Update.

Run Troubleshooters:

• Use the built-in Windows troubleshooter for keyboard and mouse issues. Go to Settings > Update & Security > Troubleshoot, and select the appropriate options.

Test on Another Device:

• Connect your keyboard and mouse to another computer to check if they work. If they don't, the issue might be with the devices themselves.

Reset Wireless Devices:

• If you're using wireless devices, look for a reset button on the keyboard, mouse, or USB receiver. Resetting the connection might help.

Check BIOS Settings:

• Sometimes, BIOS settings can affect peripheral connections. Restart your computer and enter the BIOS menu (usually by pressing a key like F10 or Esc during startup). Look for any settings related to USB or peripherals.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye