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Pjgalvin
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Message 1 of 3
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Solved!

Keyboard error at boot up. Keyboard nor mouse works.

HP Recommended
Pavilion all-in-one

Turn on computer

right at POST keyboard error 

continues to load windows after

mouse and keyboard are not working.
Mouse lights ups. 

tried different ports on PC same outcome each time.

Tried different keyboard and mouse which I know work. Same outcome.

Repeat.. the keyboard does not work. I cannot hit esc or shift or anything else to get in to bios or windows safe mode.

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WAWood
Level 16
Level 16
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Message 2 of 3
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HP Recommended

@Pjgalvin 

You already tried different keyboard and found those do not work.

 

This is not a BIOS issue or settings issue, so getting into BIOS settings will accomplish nothing.

 

Sounds like the motherboard has failed -- and replacing that could easily cost as much as simply replacing the PC. Plus, HP does not sell motherboards for their AIO PCs, so you would have to go online to buy a USED one.  And, you would have to disassemble the PC to replace the motherboard.  In addition, the Windows version on the PC is tied to the original motherboard, so if you replace it, you would have to buy your own license for Windows.



I am a volunteer and I do not work for, nor represent, HP

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WAWood
Level 16
Level 16
34,852 24,531 3,145 7,829
Message 2 of 3
Flag Post
HP Recommended

@Pjgalvin 

You already tried different keyboard and found those do not work.

 

This is not a BIOS issue or settings issue, so getting into BIOS settings will accomplish nothing.

 

Sounds like the motherboard has failed -- and replacing that could easily cost as much as simply replacing the PC. Plus, HP does not sell motherboards for their AIO PCs, so you would have to go online to buy a USED one.  And, you would have to disassemble the PC to replace the motherboard.  In addition, the Windows version on the PC is tied to the original motherboard, so if you replace it, you would have to buy your own license for Windows.



I am a volunteer and I do not work for, nor represent, HP
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Pjgalvin
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Message 3 of 3
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Thank you for the information. Yea. i know it wasn't a BIOS issue just mentioning in the description what i cannot do. Had a feeling it was a mother board issue. 

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