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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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@clanger617 , welcome to the forum.
I believe that your problem is caused by not having the correct dongle for the keyboard installed. If the mouse and keyboard didn't come as a set, the dongle for the mouse will not work with the keyboard. I suggest plugging in the dongle came originally with the computer to see if that helps.
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