cancel
Showing results for 
Search instead for 
Did you mean: 
ENRIQUE_PRIETO
New member
2 1 0 0
Message 1 of 4
351
Flag Post

La camara integrada deja de funcionar cuando se extrae

HP Recommended
PAVILION ALL-IN-ONE 24-XA0XXX
Microsoft Windows 10 (64-bit)

Mi equipo es un all-in-one que lleva la cámara web oculta en una pestaña sobre el monitor.

Cuando la pestaña está oculta el ordenador detecta la cámara web y se ve el dispositivo en el administrador de dispositivos. En programas como el de la camara detecta una cámara, aunque al estar escondida se ve todo en negro.

Si levanto la pestaña de la cámara, el dispositivo cámara desaparece del administrador de dispositivos, y programas como el de cámara dicen que no existe ningún dispositivo instalado.

Si levanto muy muy despacio la cámara, por un segundo se ve la imagen de la camara.

Es como si el equipo funcionara al revés. Con la cámara cerrada funciona y con la cámara abierta deja de funciona

 

Alguna idea?

3 REPLIES 3
MarcusC
Moderator
Moderator
1,056 1,017 44 226
Message 2 of 4
Flag Post
HP Recommended

Hey @ENRIQUE_PRIETO 🙂

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Thank you for your understanding.

Regards,

MarcusC

I work on behalf of HP.
Reply
0 Kudos
ENRIQUE_PRIETO
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

OK Marcus.

 

My All-IN-ONE have an webcam behind the screen. Windows detect it (in device manager) when it is hidden and disappears when i open it

In camera app, when i open it slowly slowly i can see the image for a milisecond.

It seems that the computer acts backwards.

I have all the drivers and firmware updated

 

Any idea?

Reply
0 Kudos
Echo_Lake
HP Support Agent
HP Support Agent
21,987 21,946 975 1,013
Message 4 of 4
Flag Post
HP Recommended

@ENRIQUE_PRIETO

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you make any changes on the settings of your PC prior to the issue?
  • When was the last time it worked fine?

While you respond to that, let's try these steps: 

  • In Windows, search for and open Device Manager.
  • Check for the Imaging devices, If there is no Imaging devices category listed, select Action, then Scan for hardware changes.
  • If Device Manager does not recognize the webcam after the scan,  the webcam might have become unplugged internally, and the computer might require service to correct the issue.

If the error continues, refer to https://support.hp.com/us-en/product/hp-omen-15-5200-notebook-pc/8499271/model/8902782/document/c066... for additional camera troubleshooting tips.
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation