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‎11-05-2026 08:50 AM - edited ‎11-05-2026 08:53 AM

HP Recommended

I have an HP ProBook. The laptop accidentally slipped from my hand, causing the screen to break. I had it replaced, but the replacement screen is not original. Unfortunately, the laptop's body and screen have been damaged again. There is also a hardware issue, and the locking mechanism is broken once more.

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‎11-07-2026 05:59 AM

HP Recommended

Hi @intelinova,

 

I'm sorry to hear about the repeated physical damage to your HP ProBook.

 

Since the laptop has damage to the screen, body, and locking mechanism, along with another hardware issue, I recommend having it inspected by an authorized HP Service Center.

 

A technician will need to physically examine the laptop to identify the damaged components and determine the appropriate repair or replacement options.

 

You can locate your nearest authorized HP Service Center here:

HP Service Centre Locator

 

Please avoid repeatedly opening and closing the laptop, as this could cause further damage.

 

Best regards,
Kuroi_Kenshi

I'm an HP Employee.


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1 REPLY 1

‎11-07-2026 05:59 AM

HP Recommended

Hi @intelinova,

 

I'm sorry to hear about the repeated physical damage to your HP ProBook.

 

Since the laptop has damage to the screen, body, and locking mechanism, along with another hardware issue, I recommend having it inspected by an authorized HP Service Center.

 

A technician will need to physically examine the laptop to identify the damaged components and determine the appropriate repair or replacement options.

 

You can locate your nearest authorized HP Service Center here:

HP Service Centre Locator

 

Please avoid repeatedly opening and closing the laptop, as this could cause further damage.

 

Best regards,
Kuroi_Kenshi

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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