Lock/Unlock Fn Button on HP Pavilion 690-0002np

[BrendanMoreira]

Good afternoon community, this is my first topic created here.

Yesterday I bought the HP Pavilion 690-0002np which has included a keyboard and a mouse.

The following image shows you the keyboard (which I do not know the name of the product).

HP 690-0002np keyboard

As my last laptop (bought 5 years ago), I am having the problem of the Fn (action / function) button. By other words: when I want to rename a folder or a file, I need to press Fn+F2 instead of only F2. Like I did on my last laptop, I tried go to the BIOS and enable or disable the Action / Function / Fn option.

For my suprise, on the desktop I bought there is no option on the BIOS like one of those. First I searched the web and found a possible solution here but it did not solved anything.

I updated my Windows 10 to the last version (Version 10.0.17763 Compilation 17763) and when updating by Windows Update, the system also updated the BIOS. Using HP Support Assistant, I also updated again the BIOS.

Before any update and after all updates, the option to enable / disable the Fn button was not available on the BIOS.

Using my keyboard, I tried the following combinations to change somehting:

• Fn + ESC (pressed)
• Fn + ESC (holded 5 sec)
• Fn + CTRL + Left SHIFT (pressed)
• Fn + CTRL + Left SHIFT (holded 5 sec)
• Fn + Lock Key (pressed) - it only locked the screen
• Fn + Lock Key (holded 5 sec) - it only locked the screen

Doing the summary of the questions to be asked:

• Anyone can help me how to lock/unlock the Fn button?
• Anyone can suggest a Windows 10 (Win32 or UWP) application to do the map/switch of the buttons while using the keyboard? HP solution or any program.

Hope for an answer.

See you soon community.

[Echo_Lake]

@BrendanMoreira

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that your experiencing issue enabling disabling the function keys, I appreciate your efforts to try and resolve the issue.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Have you tried with another external keyboard?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

Let's try this steps: 

Change the action key setting from the BIOS Setup Utility.

1. Press and hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press the f10 key repeatedly to open the BIOS Setup Utility.

3. Press the right or left arrow key to select the System Configuration menu.

4. Press the up or down arrow key to select Action Keys Mode.

5. Press the Enter key to display the Enabled / Disabled menu.

   

6. Press the up or down arrow key to select one of the options.

   • Enabled: Does not require pressing fn to use the actions printed on the function keys.

     For example, pressing f8 lowers the sound as printed on the key. Alternately, pressing both the fn + f8 minimizes and maximizes a web browser.

   • Disabled: Requires pressing fn to use the actions printed on the function keys.

     For example, pressing f1 opens a help window. Alternately, pressing both the fn + f1 keys puts the computer to sleep as printed on the key.

7. Press the f10 key to save the selection and restart the computer.

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

[BrendanMoreira]

Hello @Echo_Lake , thanks for the reply.

As I wrote on the first message, I said (and I will say it again) I cannot find any option on the BIOS Setup Utility related to the Action Keys Mode. I could not find before updating twice the BIOS due to the Windows 10 Update and after those updates.

As you also asked me, I do not have an additional external keyboard to test it. I believe the core problem is the keyboard I am using, which does not allow me to lock/unlock the Fn button.

Once again, thanks for the helping.

Hope for an answer.

[Echo_Lake]

@BrendanMoreira
Thank you for posting back. 

I appreciate your efforts to try and resolve the issue.  As you've performed relevant troubleshooting steps and the issue persists, this sounds like software related issue. 

I'm sending out a Private message to assist you with the next course of action.

Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

[ZuhaibRPG]

Hi, I am having the same problem is there anyway to help thanks!

[Cheron-Z]

@ZuhaibRPG

  Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about forum posting, please feel free to send me a private message!

Thank you