• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-27-2015 01:01 PM

HP Recommended
Product: HP Pavilion Elite HPE-372f
Operating System: Microsoft Windows 7 (64-bit)

Hi, my system comes with Motherboard  MS-7613 (Iona-GL8E! I am trying to see if there is any update  available to the BIOS before I upgrade my video card to GTX 970.  I already upgraded my PSU to 600 W  to accommodate the 970. My current BIOS version [according to Windows system information] is American Megatrends Inc. 6.07  date 19/05/2010. Please  help me locate where I can get any bios update for my motherboard.

 

Here is more information about my system:

http://support.hp.com/us-en/product/HP-Pavilion-Elite-HPE-300-Desktop-PC-series/4162190/model/427545...

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-01-2015 12:52 PM

HP Recommended

Okay now I am really confused!

 

After I read Best Buy Canada return policy [which gives me 14 days to return my purchased GPU]. I decided to go against the advice which I received from this thread and other HP forum.

 

I bought the Zotac GTX 970 from Best Buy thinking there might be a very small chance it will work, and if it doesn't I will return it!

 

To my surprise after installing it, It booted up with no problems!! I installed the latest drivers from Zotac website and then rebooted the system, but still no problems!

 

I ran all 3-DMark benchmarks, more than twice with no problems! [which is about 7 times faster than my ATI hd5770]

Here is my results: http://www.3dmark.com/3dm/6457066

 

I played a couple of minutes with divinity: origin sin with ultra graphics at 80 FPS and still no problem!

I also played a couple of minutes with supreme commander2 [2010 year old game] at 60 FPS and still no problem!

I shut off and on my computer about ten times, just to make sure the system is stable and still no problems!!

 

Here is two pictures from my system information showing that I am running HP BIOS version 6 and the GTX 970!

 

https://onedrive.live.com/redir?resid=7325D1B597E8FED5!447&authkey=!APzSFQeV0Il-hfU&v=3&ithint=photo...

https://onedrive.live.com/redir?resid=7325D1B597E8FED5!446&authkey=!AGmYzz92v2tiaNw&v=3&ithint=photo...

 

I only have been using it for two days and hopefully I will not run into problems in the future!

 

So my advice is to check your favorite store for their return policy and then try the GTX 970 yourself! Do not let other HP volunteers/users experience in this forms discourage you from trying it out!

 

P.s. Do not forget to upgrade your PSU to 500 W. [I upgraded mine from 460 W to Corsair 600 W]

 

View solution in original post

Was this reply helpful? Yes No
30 REPLIES 30

‎03-27-2015 01:07 PM

HP Recommended

Hi,

 

You need a version 8 BIOS to run the NVIDIA GTX 970 and it's not available.

 

The NVIDIA GTX 660 would be an excellent choice.

HP ENVY 6055, >Custom PC - Z690, i9-12900K, 32GB DDR5 5600, quad NVMe drives 4K screen, NVIDIA 3080 10GB
Was this reply helpful? Yes No

‎03-27-2015 06:19 PM

HP Recommended

hi  Dave

 why is it not available?? Are you sure gtx 970 will not work? How about the GTX 960?

 Thank you

Was this reply helpful? Yes No

‎03-27-2015 06:30 PM - edited ‎03-27-2015 06:32 PM

HP Recommended

Hi,

 

HP has typically stopped producing BIOS updates for a particular model PC after one (1) from its release to the market.  There may be some exceptions but I haven't seen many.

 

You need a version 8 BIOS to support the NVIDIA GTX 9xx graphics cards.  HP released the version 8 BIOS for most of its consumer level PCs in October 2012.  Your PC was released to the market in June 2010.

HP ENVY 6055, >Custom PC - Z690, i9-12900K, 32GB DDR5 5600, quad NVMe drives 4K screen, NVIDIA 3080 10GB
Was this reply helpful? Yes No

‎03-27-2015 06:50 PM

HP Recommended

thanks Dave.

 

 So I cannot get a bios update from American Megatrends Inc. or any other website?

  What Makes bios version 8 so essential, and how come Nvidia  doesn't mention any additional requirement other than a 500 PSU?

 

 Thanks

btw I am running Windows 7 64 bit

Was this reply helpful? Yes No

‎03-27-2015 07:01 PM

HP Recommended

Hi,

 

You are out of luck with your PC.  Perhaps one of the NVIDIA graphics card manufacturers has a remedy.

HP ENVY 6055, >Custom PC - Z690, i9-12900K, 32GB DDR5 5600, quad NVMe drives 4K screen, NVIDIA 3080 10GB
Was this reply helpful? Yes No

‎03-27-2015 07:31 PM

HP Recommended

you previously suggested to get the GTX 660. Is that the highest card I can get? How about an AMD/ATI? how can I find out which GPU is supported by BIOS version 6?

Was this reply helpful? Yes No

‎03-27-2015 07:40 PM

HP Recommended

Hi,

 

There is not a magical list of graphics cards that are guaranteed to work in your PC.

 

This HP CTO model has a number of graphics cards that should work in your PC when matched with the correct power supply.

HP ENVY 6055, >Custom PC - Z690, i9-12900K, 32GB DDR5 5600, quad NVMe drives 4K screen, NVIDIA 3080 10GB
Was this reply helpful? Yes No

‎03-28-2015 11:10 AM - edited ‎03-28-2015 11:27 AM

HP Recommended

hello Dave,

 

 I keep searching the web for answers, but I still don't understand why my motherboard would accept a GTX 660  and not GTX 970. is it because of UEFI  Support or PCI express 3.0?

 

Also the link you provided "HP CTO"  is for HP Pavilion Elite HPE-150t, my computer is HPE-372f 

 

 thank you

Was this reply helpful? Yes No

‎03-28-2015 12:10 PM

HP Recommended

Hi,

 

The CTO model has the same motherboard.

 

The video BIOS in BIOS NVIDIA GTX 9xx series expects a higher level PC BIOS before it will work and there is not a version 8 BIOS update available for your PC.

 

 

HP ENVY 6055, >Custom PC - Z690, i9-12900K, 32GB DDR5 5600, quad NVMe drives 4K screen, NVIDIA 3080 10GB
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.