Manage offline file is not responding

[CSMT1]

Manage offline file is not responding

[Kuroi_Kenshi]

Hi @CSMT1,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your PC!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Ensure Printer Readiness

1. Power On the Printer: Make sure the printer is not off or in sleep mode. Press the power button to wake it or turn it on.
2. Load Paper: Make sure paper is loaded into the input tray, and that the paper width guides rest gently against the sides of the paper stack.
3. Use Genuine Cartridges: Ensure that genuine HP toner cartridges are installed correctly.
4. Check Toner Levels: Print a Supplies Status Page to check the estimated life remaining in the toner cartridges.
5. Resolve Errors: Make sure that no error messages or blinking lights display on the printer control panel. Resolve any errors before using the printer.
6. Restart the Printer: Turn the printer off, wait 30 seconds, and then turn it on.

Download the Correct Printer Driver

1. Visit HP Support: Go to HP Customer Support.
2. Identify Your Product: Type your printer model in the text box and click the Submit button.
3. Find Software, Drivers, and Firmware: On the product home page, click Software, Drivers and Firmware.
4. Download the Latest Driver: Select the correct driver version, and then click Download.
5. Install the Driver: Follow the on-screen instructions to download and install the printer driver.

Set Default Printer Manually (Windows)

Windows 10:

1. Open Windows Settings and select Devices.
2. Click Printers & scanners.
3. Ensure the Let Windows manage my default printer checkbox is not selected.
4. From the list of printers, select the printer that matches the name of your printer and has a status of idle or online.
5. Click Manage, then Set as default.
6. Try to print. If the printer remains offline, continue to the next step.

Windows 8 or Windows 7:

1. Search for Devices, and then click Devices and Printers.
2. Right-click the active HP printer (not grayed out) and select Set as Default printer.
3. Try to print. If the printer remains offline, continue to the next step.

Check Printer Port and Windows Services Status

1. Open Control Panel: Search for 'Control Panel' and open Devices and Printers.
2. Right-click Printer: Select Printer Properties and click the Ports tab.
3. Check Port: If using a WSD port, check the status of Windows Function Discovery services.
4. Open Services List: Search for 'Services' to check Function Discovery Provider Host and Function Discovery Resource Publication. Ensure both are Running and set to Automatic.
5. Add Port: If necessary, add a Standard TCP/IP Port using information from the Network Configuration Report.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,