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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- Memory Upgrade

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04-14-2021 01:58 PM
I have upgraded memory by adding a 4GB module to the original 4GB. I followed the procedure from the website exactly. However, the PC will not boot after upgrade. I removed the new memory module and restored operation. I also installed the new module in the original slot and it also operates properly. Either the old module or new module works in the original slot but neither works in the second slot. The specifications state the maximum supported memory is 8GB. What am I doing wrong? Thank you.
04-14-2021 04:33 PM
Hi,
It sounds like you have a hardware problem when using the second memory slot if neither the factory DIMM nor the new DIMM works in the second memory slot. Memory modules should be used in matching pairs or matching memory kits to ensure compatibility.
All memory timings and speeds should be the identical.
Regards