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‎04-16-2019 02:38 PM

HP Recommended
Product: Example: Pavilion 500
Operating System: Microsoft Windows 10 (64-bit)

I just started getting BSOD Stopcode/ memory management each time I place an sd card in the slot. The card works on other PCs. I have checked all drivers are current. I would like to remove and reinstall the driver, but can't figure out which one controls the built in card reader. Also, recently, I get a pop up file explorer asking me to insert a card in the "f" drive, which is the slot on my printer. Any suggestions would be appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-17-2019 01:15 AM

HP Recommended

@oneshowme 

 

What is your Pavilion 500-xxx ? Please check its label at its back. Please download and install Realtek Card Reader Driver:

 

   https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71705.exe

 

Otherwise we need EXACTLY what is the model/product of your machine.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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3 REPLIES 3

‎04-17-2019 01:15 AM

HP Recommended

@oneshowme 

 

What is your Pavilion 500-xxx ? Please check its label at its back. Please download and install Realtek Card Reader Driver:

 

   https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71705.exe

 

Otherwise we need EXACTLY what is the model/product of your machine.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎04-17-2019 05:48 AM

HP Recommended

It is a Model 500-164. I have installed the driver, and will insert an sd drive shortly. Hopefully it will not BSOD. I will let you know

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‎04-17-2019 06:04 AM

HP Recommended

That seems to have worked. Thank you very much. The PC now seems a little slower, but nothing I can't live with.

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