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HP Recommended
E5F24EA
Microsoft Windows 10 (64-bit)

I have had trouble playing some of my games on my pc, I ran a fast memory check and found that a problem was found with this error id RU2AKK-71Ga2B-X87R61-405H03. I would be very grateful for any help with this.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

The error code reported, Memory Module Failure (no DIMM id), means that one of the memory modules in your PC is no good and needs to be replaced.

 

Below is the link to the service manual for your PC, where you can find the memory module removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c02871896

 

Since your PC has more than one memory chip, remove all of them, and test each one individually in the primary memory slot.

 

If you continue to get the code or experience issues, remove and replace that one with another, rinse and repeat until you have found the culprit.

 

You can continue to run your PC with less memory until you can buy a replacement for the bad memory chip.

View solution in original post

1 REPLY 1
HP Recommended

Hi:

 

The error code reported, Memory Module Failure (no DIMM id), means that one of the memory modules in your PC is no good and needs to be replaced.

 

Below is the link to the service manual for your PC, where you can find the memory module removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c02871896

 

Since your PC has more than one memory chip, remove all of them, and test each one individually in the primary memory slot.

 

If you continue to get the code or experience issues, remove and replace that one with another, rinse and repeat until you have found the culprit.

 

You can continue to run your PC with less memory until you can buy a replacement for the bad memory chip.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.