Microsoft 365 installation issue

Shourindhri · ‎10-04-2022

I am trying to install Microsoft Office 365. I even purchased the Microsoft 365 personal license from Microsoft Store. Once i click on install, the process is completing successfully, but after that i can't see any changes in my office applications. I have restarted my laptop as well and still no change. Please can someone help me with this. Thank you in advance.

Prométhée · ‎10-04-2022

Hi

since this is a problem with microsoft software, the best would be to contact microsoft support instead

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

BeemerBiker · ‎10-04-2022

@Shourindhri wrote:
I am trying to install Microsoft Office 365. I even purchased the Microsoft 365 personal license from Microsoft Store. Once i click on install, the process is completing successfully, but after that i can't see any changes in my office applications

If you have been using the "free" Office that came with your system then you will not notice any difference. except the version and date.

If not, then as @Prométhée suggested you should check with Microsoft as possibly their install failed to setup the default apps and you are still running the old ones.

I am a retired Principal Analyst, and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

banhien · ‎10-04-2022

@Shourindhri wrote:
... Once i click on install, the process is completing successfully, but after that i can't see any changes in my office applications.

@Shourindhri

Did you use Office 365 before ? It should be the same except you can use longer ( normally 1 year).

Hope this makes sense.

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Create an account on the HP Community to personalize your profile and ask a question