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HP Recommended
HP Envy All-in-One-27-p014
Microsoft Windows 10 (64-bit)

Missing mouse dongle...want to replace it, but can't find/don't know part #.

Aftermarket bluetooth dongle won't pair with original mouse.

 

Can anyone tell me where I can find a replacement??

 

Thanks,

Michael

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@rampdog , welcome to the forum.

 

I wish that I had better news for you, but HP doesn't sell replacement dongles for their mice.  If you can't find a universal dongle that works, you will have to buy a new mouse.  I recently had to replace my Microsoft mouse because I lost the dongle.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

View solution in original post

4 REPLIES 4
HP Recommended

@rampdog , welcome to the forum.

 

I wish that I had better news for you, but HP doesn't sell replacement dongles for their mice.  If you can't find a universal dongle that works, you will have to buy a new mouse.  I recently had to replace my Microsoft mouse because I lost the dongle.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
HP Recommended

Thank you kind sir! 🙂

 

I had a feeling that was the case, so I called support and asked about parts replacement. One guy said yes they sold them, but the other guy said I had to buy the mouse + keyboard combo to get the original version...so I did.

 

That's what I get for being picky I guess, but I didn't want a cheaper mouse anyway, so it's cool.

 

Thanks for the help Old Geekster!!! 🙂

Michael

HP Recommended

You are very welcome, @rampdog !  There is nothing wrong with being picky. :Wink:



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
HP Recommended

Oh look, I made honor roll! lol 🙂

 

Thanks again!!!

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