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- Re: Missing Mouse Dongle

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04-03-2019 07:05 PM
Missing mouse dongle...want to replace it, but can't find/don't know part #.
Aftermarket bluetooth dongle won't pair with original mouse.
Can anyone tell me where I can find a replacement??
Thanks,
Michael
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Accepted Solutions
04-03-2019 08:17 PM
@rampdog , welcome to the forum.
I wish that I had better news for you, but HP doesn't sell replacement dongles for their mice. If you can't find a universal dongle that works, you will have to buy a new mouse. I recently had to replace my Microsoft mouse because I lost the dongle.
Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
04-03-2019 08:17 PM
@rampdog , welcome to the forum.
I wish that I had better news for you, but HP doesn't sell replacement dongles for their mice. If you can't find a universal dongle that works, you will have to buy a new mouse. I recently had to replace my Microsoft mouse because I lost the dongle.
Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
04-03-2019 08:27 PM
Thank you kind sir! 🙂
I had a feeling that was the case, so I called support and asked about parts replacement. One guy said yes they sold them, but the other guy said I had to buy the mouse + keyboard combo to get the original version...so I did.
That's what I get for being picky I guess, but I didn't want a cheaper mouse anyway, so it's cool.
Thanks for the help Old Geekster!!! 🙂
Michael