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‎04-05-2020 05:56 PM

HP Recommended
Product: MS 17778 Ver 1.0

My desktop was built for me back in 2014 and recently was having some issues. So I had some friends take a look and they confirmed my motherboard has bit the dust. I no longer have the contact of the original builder, so I was wondering if anyone could help me determine which motherboard I could upgrade to? Any info to point me in the right direction is greatly appreciated! Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-06-2020 04:45 PM

HP Recommended

@alit84,

Remember these facts:

The HP 500-164 is a circa 2013 chassis.  The RAM was doubled, 500W PSU added to compliment the r7 card.

1)  Original OS was WIN 8. Regardless of whether you installed WIN 10, it belongs to that motherboard.

2)  You will have procedures to hurtle thru. It belongs to the same motherboard model number.

Swap out to a different motherboard, Hmmmm.

1) Windows will not activate. 

2) front header power switch will have to be rewired.  Possible standoff mismatches.

3) RAM is not transferable to new board.  Wrong specifications.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

View solution in original post

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5 REPLIES 5

‎04-05-2020 07:15 PM

HP Recommended

Just a little clarification. When you say built for you, was a custom case used and the HP MB installed in it? Or is this MB in an actual HP case and if so what is the model number of the HP? If you have a custom case for a home built then depending on the form factor you could choose from a wide variety of motherboards. In other words ATX or possibly Micro ATX if you have a Mini desktop case. And if this was a custom build could you post the specifics of the CPU, RAM, PSU, etc.?

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‎04-05-2020 08:05 PM

HP Recommended

Thank you so much for the quick response! It is an actual HP case. As for the rest of the information, let me check with my friend who diagnosed the problem tomorrow at work. I’m sure I can provide some of the specs. Thanks again!

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‎04-06-2020 09:35 AM

HP Recommended

Okay, here are the specs we could find:

HP Pavilion 500-164

16 GB RAM

CPU: AMD A8-6500 series

PSU: Corsair CX 500M

Video card: R7 260X 2G GDDR5

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‎04-06-2020 04:45 PM

HP Recommended

@alit84,

Remember these facts:

The HP 500-164 is a circa 2013 chassis.  The RAM was doubled, 500W PSU added to compliment the r7 card.

1)  Original OS was WIN 8. Regardless of whether you installed WIN 10, it belongs to that motherboard.

2)  You will have procedures to hurtle thru. It belongs to the same motherboard model number.

Swap out to a different motherboard, Hmmmm.

1) Windows will not activate. 

2) front header power switch will have to be rewired.  Possible standoff mismatches.

3) RAM is not transferable to new board.  Wrong specifications.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎04-06-2020 05:13 PM

HP Recommended

So what I’m hearing is I’m probably better off cutting my losses and starting over 🙂

Mainly because I don’t have the expertise to necessarily pull off a successful swap. 
Thank you very much for taking the time to break down the obstacles and linking potential fixes for me! I truly appreciate it. 

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