Mous e

[ragaenis]

I set up my new PC yesterday. For 2 hours it went well and after that the mouse had problem when clicking example and the PC was significantly slower after 2 hours could someone tell me where the problem could be. He's one day old.

[Hawks_Eye]

Hi @ragaenis 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for describing the issue so clearly—and I’m genuinely sorry your new PC started slowing down and showing mouse click problems just hours after setup. Since the system was initially responsive, this change likely stems from a background process, driver conflict, or a software installation that triggered instability. 

Let’s walk through a focused recovery sequence to help restore smooth performance.

Step-by-Step: Fix Sudden Slowness and Mouse Click Issues in Windows 11

1. Check for Background Updates or Indexing

• Press Ctrl + Shift + Esc to open Task Manager.
• Go to the Processes tab.
• Look for high CPU or disk usage from:
  • Windows Update
  • Antivirus scans
  • SearchIndexer.exe

New PCs often run indexing, updates, and telemetry tasks in the first few hours.

 

2. Restart and Boot Clean

• Press Windows + R, type msconfig, and press Enter.
• Go to Services tab > check Hide all Microsoft services.
• Click Disable all.
• Go to Startup tab > click Open Task Manager.
• Disable all non-essential startup apps.
• Restart your PC.

This helps isolate third-party software that may be causing lag or input issues.

 

3. Check Mouse Driver and USB Port

• Unplug the mouse and try a different USB port.
• If using a wireless mouse, replace batteries or reconnect the receiver.
• Press Windows + X > Device Manager > expand Mice and other pointing devices.
• Right-click your mouse > Uninstall device, then restart.

Windows will reinstall the driver automatically.

 

4. Run HP UEFI Diagnostics

• Restart your PC and press Esc repeatedly to open the Startup Menu.
• Press F2 to launch HP PC Hardware Diagnostics UEFI.
• Run System Test > Extensive Test.

This checks for hardware faults including memory, storage, and input devices.

 

5. Check for Windows Updates and Driver Conflicts

• Go to Settings > Windows Update.
• Install all pending updates.
• Then go to Settings > System > Troubleshoot > Other troubleshooters.
• Run:
  • Keyboard
  • Mouse
  • Performance

These troubleshooters can detect and resolve input lag or system slowdowns.

Let me know how the system responds after the clean boot and diagnostics. If the issue persists, I can guide you through checking event logs or restoring system performance using built-in recovery tools. 

You're doing everything right—this sequence should help uncover the root cause and bring your PC back to full speed.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye