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‎08-30-2023 08:02 AM

HP Recommended

Recently purchased HP ENVY TE02-1001naDT PC     I am finding the wireless mouse provided with the computer very unpredictable.  It seems to freeze at random times.  Tried rebooting and using different USB slots to no avail.. Can you help?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎08-31-2023 06:08 AM

HP Recommended

Thank you Erico, it was a new battery but after research I found a suggestion that I take the connector out of the USB on the top of the unit and place it in a USB socket in the rear.  These apparently are connected directly to the Motherboard.  However seems to have solved the problem. Why i don't know it's way above my technical knowledge!  Thanks Again

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2 REPLIES 2

‎08-30-2023 09:52 AM

HP Recommended

Try replacing the battery in the mouse.


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‎08-31-2023 06:08 AM

HP Recommended

Thank you Erico, it was a new battery but after research I found a suggestion that I take the connector out of the USB on the top of the unit and place it in a USB socket in the rear.  These apparently are connected directly to the Motherboard.  However seems to have solved the problem. Why i don't know it's way above my technical knowledge!  Thanks Again

Was this reply helpful? Yes No
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