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‎12-27-2020 10:05 AM

HP Recommended
Product: Pavillion All-In-One 27
Operating System: Microsoft Windows 10 (64-bit)

I have a Pavillion All-In-One 27 and the mouse has started working intermittently.  The green light on top is not illuminated.  I've changed the batteries, but still no green light.  Even though the green light is not lit, the mouse works most of the time.  This is the original wireless mouse that came with the PC.  What do I need to do to correct this issue? 

1 REPLY 1

‎01-03-2021 12:38 PM

HP Recommended

@Jewett-Texas

 

I reviewed your post and I understand that the mouse is working intermittently.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

I recommend you update the BIOS and the chipset driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then follow the steps in the below article.

 

https://support.hp.com/in-en/document/c03385353

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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