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‎01-01-2021 06:48 PM

HP Recommended
Product: Example: Pavilion 23 All In One
Operating System: Microsoft Windows 10 (64-bit)

Hi,

After auto shutdown [10mins] , and waking up again from the keyboard, my wireless mouse does not work. 

Keyboard is fine..

 

Mouse lights under are on and after about a minute it starts working..

 

Any idea what to do?

Thanks Mal

1 REPLY 1

‎02-07-2021 09:02 AM

HP Recommended

Hi@Mal37, Welcome to the HP Support Community!

 

I understand that Pavillion 23 All In One has an issue with the wireless mouse.

 

Request you to follow the below troubleshooting steps from the document to fix:-

 

To provide you with an accurate solution, I'll need a few more details:

Did this happen after a recent software update?

Have you tried to connect an diffrent external mouse and check if it works?

Have you checked if the cursor moves even in the Bios?

 

Wireless Keyboard and Mouse Connection Issues

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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