cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Mal37
New member
1 0 0 0
Message 1 of 2
136
Flag Post

Mouse not working after auto shutdown and restart.

HP Recommended
Example: Pavilion 23 All In One
Microsoft Windows 10 (64-bit)

Hi,

After auto shutdown [10mins] , and waking up again from the keyboard, my wireless mouse does not work

Keyboard is fine..

 

Mouse lights under are on and after about a minute it starts working..

 

Any idea what to do?

Thanks Mal

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 330 397
Message 2 of 2
Flag Post
HP Recommended

Hi@Mal37, Welcome to the HP Support Community!

 

I understand that Pavillion 23 All In One has an issue with the wireless mouse.

 

Request you to follow the below troubleshooting steps from the document to fix:-

 

To provide you with an accurate solution, I'll need a few more details:

Did this happen after a recent software update?

Have you tried to connect an diffrent external mouse and check if it works?

Have you checked if the cursor moves even in the Bios?

 

Wireless Keyboard and Mouse Connection Issues

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation