Mouse stop responding

[taytay8]

my wireless mouse stop responding. The cursor doesn’t show on the screen. I have all in 1HP desktop. should I replace the wireless keyboard and the wireless mouse

[Kuroi_Kenshi]

Hi @taytay8,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding mouse issues on the HP All-in-One Desktop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Battery and Power

Battery Replacement:

• Ensure that the batteries in your wireless mouse are fresh and properly installed.

Power Switch:

• Check that the power switch on the bottom of the mouse is turned on.

Reconnect the Mouse

Receiver/Transmitter:

• Ensure that the receiver or USB dongle is securely plugged into a USB port on your HP desktop.
• Try plugging the receiver into a different USB port.

Pairing the Mouse:

• If your mouse has a pairing button, press it to re-establish a connection with the receiver.

Check Mouse Settings and Drivers

Update or Reinstall Drivers:

• Right-click the Start button and select Device Manager.
• Expand the Mice and other pointing devices section.
• Right-click your wireless mouse and select Update driver.
• If updating doesn’t work, select Uninstall device, then restart your computer and plug the receiver back in to reinstall the driver.

Mouse Settings:

• Go to Start > Settings > Devices > Mouse.
• Ensure that the mouse settings are correctly configured.

Test with Another Device

1. Use on Another Computer:
   • Try using the wireless mouse on another computer to check if it is functioning.

Check for Interference

1. Clear Obstacles:
   • Ensure that there are no obstacles or interference between the mouse and receiver.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,