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‎02-16-2019 01:12 PM

HP Recommended
Product: HP Monitor 24ea

Hey there,

 

Recently, my monitor stopped working. I was pretty puzzled as to how this happened so I reached out to HP support. They tried remote controlling it to solve it and that did not work.

 

I was able to narrow the problem down to existing within the monitor by conducting a few tests. First, I plugged my laptop and HDMI cable into my friend's monitor and that worked. Next, I tried to plug my Xbox into the monitor (My TV displays the Xbox image functionally) and my monitor did not display any images. This could only mean that the problem is within the monitor itself. 

 

I currently have a warranty that supports Customer Deliveries to RepairCtrs so my question is more of how I can request a repair for the monitor. HP Support has tried many strategies and none have been able to make the monitor work. Thank you all for your time and consideration.

 

Best Regards,

Brian 

2 REPLIES 2

‎02-16-2019 03:21 PM

HP Recommended

@Brian106 ,

I have asked an HP moderator to assist you.  Expect a reply soon.  Usually within 24 hours.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎02-16-2019 04:12 PM

HP Recommended

@Brian106

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP.
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