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HP Recommended
HP Pavilion Gaming Desktop PC TG01-0000a (6GY67AV)
Microsoft Windows 10 (64-bit)

Hello eveybody, i bought this system 2.5 years ago on amazon, i never wondered anything was strange with it until today when after i decided to update my bios i noticed a difference between my pc id and the one i got by copying my model.

HP Support Assistant says: HP Pavilion Gaming Desktop TG01-0xxx, serial number: [personal info removed] but the HP website says: 

HP Pavilion Gaming Desktop PC TG01-0000a (6GY67AV).

There's also a difference in the parts of the pc, mine has 8GB of ram, ryzen 5 3500, anormal 1650 and 256Gb m2 while the website one has a 1660 super, a ryzen 5 3600, 16 gb of memory and a 512GB m2.
Can anybody tell me if i've been scammed and maybe i can do something or it's normal?

2 REPLIES 2
HP Recommended

Hi:

 

When you enter the serial number of your PC in the box at the link below you will get a description of the parts that serial number came with. 

 

It matches what you actually have installed.

 

HP PartSurfer

 

Serial Number : xxxxxxxxxx
Product Number : 7VL45EA 
Description : HP PAVILION GAMING DESKTOP PC TG01-0000A (6GY67AV) 
RoHS Status : Not Assigned
 
 
Component BOM (OEM S/N BOM)Click to Expand/Collapse
Assembly Part Number Part Description Qty
644724-001Common Heatsink, 95W,MT1
827977-002HDD, 3.5-, 1TB, SGT Pharaoh Oasis1
932819-971UDIMM, 8GB, DDR4-2666, Samsung C die1
BIOS_VERSIONSku Desc Not Available1
IMG_BuildID19WW2DTD602#SABE#DABE1
IMG_Desc12U3E 3K3N 3Y4C 5Y6E 6b7K 7T7W1
IMG_Desc27d7j 7zap bCbh eJfP fdkn m9 .8Y1
IMG_FeatureByteFeatureByte1
L15194-002M.2 2280 BC501 256GB Gen 3x2 FW 80002C001
L34260-001NVIDIA GeForce GTX1650 4GB FH x16 G61
L44431-001WLAN RT CANARY AC 2x2 BT51
L56021-001MBD, Erica, AMD Matisse PROM1
L57074-001ASSY ID SDB PLA LED Green, HolmesGMA1
L63964-004P/S,MT 310W SIRIUS2, 90%EFF,12V 1OP1
L68238-001CARTON, BROWN, HOLMES, VARNISH1
L70793-001IC,uP,A,Ryzen5 3500,3.6GHz,65W

 

The product number on the website is for the general model series.

HP Recommended

hi

@JonatanBleta  @Paul_Tikkanen 

this is the same type of problem here

Solved: Re: Which is better - HP Support Community - 8280159

 

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