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01-26-2022
12:21 PM
- last edited on
01-26-2022
01:31 PM
by
RodrigoB
Hello eveybody, i bought this system 2.5 years ago on amazon, i never wondered anything was strange with it until today when after i decided to update my bios i noticed a difference between my pc id and the one i got by copying my model.
HP Support Assistant says: HP Pavilion Gaming Desktop TG01-0xxx, serial number: [personal info removed] but the HP website says:
HP Pavilion Gaming Desktop PC TG01-0000a (6GY67AV).
There's also a difference in the parts of the pc, mine has 8GB of ram, ryzen 5 3500, anormal 1650 and 256Gb m2 while the website one has a 1660 super, a ryzen 5 3600, 16 gb of memory and a 512GB m2.
Can anybody tell me if i've been scammed and maybe i can do something or it's normal?
01-26-2022 12:27 PM
Hi:
When you enter the serial number of your PC in the box at the link below you will get a description of the parts that serial number came with.
It matches what you actually have installed.
Serial Number : xxxxxxxxxx | |
Product Number : 7VL45EA | |
Description : HP PAVILION GAMING DESKTOP PC TG01-0000A (6GY67AV) | |
RoHS Status : Not Assigned | |
Assembly Part Number Part Description Qty
|
The product number on the website is for the general model series.
01-27-2022 12:54 PM
hi
this is the same type of problem here
Solved: Re: Which is better - HP Support Community - 8280159
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