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‎06-15-2020 03:18 PM

HP Recommended
Product: Envy 23
Operating System: Microsoft Windows 10 (64-bit)

My hp envy 23 all-in-one desktop wireless mouse stopped working. Doesn’t come on anymore already changed the batteries but nothing still. What can i do

1 REPLY 1

‎06-19-2020 01:12 PM

HP Recommended

@Boluade1000 Welcome to HP Community!

 

I understand that the wireless mouse is not working.

 

Have you tried the wireless mouse on a different computer?

 

Please exchange the USB receiver port and check for the issue.

 

Please refer to the below link to troubleshoot the issue.

 

https://support.hp.com/in-en/document/c03385353

 

Please update the BIOS.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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