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LittleFry-19
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Solved!

My laptop froze and it is stuck on 57% update. What do I do??

HP Recommended
Microsoft Windows 10 (32-bit)

I know this is a windows 10 but nothing more specific than that. I started updating my computer at about 8:00. It was updating fine until it got to 57%. It then froze and hasn’t changed since then. It says,

Configuring update for Windows 10
57% complete

Do not turn off your computer 

I am very nervous and I have no clue what to do. Nothing I found online worked so this is what I thought might help. It is important that I get this working by tomorrow because my daughter and I use this everyday. Thank you for your help. 

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Prométhée
Level 16
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Message 6 of 7
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If it is about the latest microsoft update
There isn't much you can do
apart from checking for HP updates.
Uninstall the antivirus, if it is not the microsoft one.
Otherwise, it can be so different depending on the computers ...
This last update seems to be still a concern for many models.
For the moment although my computer is not that old, it has not yet been offered to me, so no personal experience
If you can avoid it, do it for now.


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

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LittleFry-19
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image.jpg

 this is a picture of my screen

 

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Prométhée
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Hello
Has this progressed since?

 


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

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LittleFry-19
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Yes it has. Gladly, I let it be over night and it stopped updating. I look on hp websites and found a good video on how to prevent freezing. I am going to do that. Is there anything you recommend that might help? Thanks! 

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LittleFry-19
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Do you know if I should do anything else before updating?

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Prométhée
Level 16
9,645 9,503 975 3,390
Message 6 of 7
Flag Post
HP Recommended

If it is about the latest microsoft update
There isn't much you can do
apart from checking for HP updates.
Uninstall the antivirus, if it is not the microsoft one.
Otherwise, it can be so different depending on the computers ...
This last update seems to be still a concern for many models.
For the moment although my computer is not that old, it has not yet been offered to me, so no personal experience
If you can avoid it, do it for now.


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button 
Desktop-Knowledge-Base





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LittleFry-19
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Thank you! I will do that!

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